Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Ramos

Surprise,Arizona

Summary

Results-driven and versatile professional with 25+ years of experience as a District Manager in the retail industry, leading multi-unit operations, driving sales growth, and optimizing team performance. Proven track record of strategic leadership, operational excellence, and team development. Additionally, bring 4 years of public sector experience processing Medi-Cal intake applications, providing in-person client assistance, and navigating complex eligibility systems. Strong communication, problem-solving, and customer service skills across both private and government sectors.

Overview

28
28
years of professional experience

Work History

Store Manager

Rent-A-Center
06.2025 - Current
  • Oversee all aspects of store operations, including sales, customer service, and team management
  • Lead a team to achieve sales goals, manage accounts, and ensure compliance with policies
  • Provide excellent customer service, resolve issues, and ensure customer satisfaction
  • Recruit and hire new employees, as well as maximize the retention of existing staff
  • Foster a positive work environment

Client Benefit Specialist III

Ventura County Human Services Agency
05.2021 - 06.2025
  • Determine eligibility for public assistance programs (Medi-Cal, CalFresh)
  • Ensure compliance with local, state, and federal regulations for benefits issuance
  • Maintain accurate electronic case files and prepare correspondence and reports
  • Provide referrals and follow-up for clients needing additional services
  • Streamlined internal processes to improve compliance and client satisfaction

District Manager

Rent-A-Center
01.1998 - 01.2021
  • Train management trainees on asset management, customer service, and sales strategies
  • Led district operations to enhance efficiency and streamline workflows across multiple locations.
  • Mentored and trained management teams, fostering leadership development and operational excellence.
  • Executed staff scheduling strategies to maximize productivity while minimizing labor costs.
  • Optimize store systems and ensure adherence to health and safety standards
  • Consistently exceeded revenue targets and developed high-performing management teams

Education

High School Diploma -

Hueneme High School
Port Hueneme, CA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Team leadership and coaching
  • Friendly and positive
  • Training and mentoring

Accomplishments

  • Delivered consistent profit growth across multiple roles
  • Maintained top-tier performance metrics in both leasing and public service roles

Timeline

Store Manager

Rent-A-Center
06.2025 - Current

Client Benefit Specialist III

Ventura County Human Services Agency
05.2021 - 06.2025

District Manager

Rent-A-Center
01.1998 - 01.2021

High School Diploma -

Hueneme High School

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