Mikie Treadaway
Picayune,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
J and B Medical
Wixom WFH, MI
03.2023 - Current
- Submit and review nurse requests and prior authorizations.
- Handle high call volumes from patients and providers.
- Provide customers and patients with top quality customer service
- Create new accounts, request documentation from provider offices, respond to emails, assist patients with their account and trouble shoot any issues.
- Meet call and assists quota per day
Bank Teller
FNB of Picayune
Picayune, MS
12.2021 - 03.2023
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Maintained confidentiality of bank records and client information.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Delivered exceptional service to customers in person or over telephone.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Online Grocery Associate
Walmart
Picayune, MS
09.2020 - 12.2021
- Secured and stored items until customer pickup.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Listened to customer needs to identify and recommend best products and services.
- Maintained accurate records of all orders placed through the website.
- Scanned items when pulling from shelves to update system stock information.
Cashier Team Lead
Popeye's
Picayune, MS
06.2020 - 09.2021
- Offered customers carry-out service at completion of transaction.
- Greeted customers promptly and responded to questions.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Pearl River Central High School
Carriere, MS05-2021
Skills
- High Productivity
- Data Entry
- Account Updating
- Scheduling
- Call Management
- Inbound and Outbound Calling
- Typing Proficiency
- Excel, Word, and all other microsoft office programs
- Data Management systems
- Friendly, Positive Attitude
References
References available upon request.
Timeline
Customer Service Representative
J and B Medical
03.2023 - Current
Bank Teller
FNB of Picayune
12.2021 - 03.2023
Online Grocery Associate
Walmart
09.2020 - 12.2021
Cashier Team Lead
Popeye's
06.2020 - 09.2021
High School Diploma -
Pearl River Central High School
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