Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mikiya Andie Kato

Honolulu,HI

Summary

Experienced bilingual customer service and administrative professional with over decade of expertise in hospitality, e-commerce, and data entry. Demonstrated success in delivering exceptional service in English and Japanese, overseeing remote operations, and ensuring data accuracy across multiple platforms. Detail-oriented, adaptable, and skilled at working independently or in multicultural settings. Proven track record in managing reservations, providing top-notch support, and fostering team collaboration to achieve outstanding results. Strong communicator with a knack for problem-solving and ensuring efficient reservation processes in the hospitality industry.

Overview

9
9
years of professional experience

Work History

In-Room Reservation Agent

Kahala Hotel & Resort
09.2022 - Current
  • Assisted guests with bookings, promotions, and special requests in alignment with 5-star hospitality standards.
  • Acted as the sole Japanese-speaking agent for handling communications and reservations with Japanese travel agencies.
  • Resolved complex guest issues and facilitated smooth communication between English- and Japanese-speaking parties.

Remote Bilingual Customer Support (Japanese/English)

BUYMA | Engmo Inc.
01.2021 - 01.2024
  • Delivered bilingual customer support via email for global users of BUYMA, a Japanese cross-border e-commerce platform.
  • Performed data entry and maintained spreadsheets tracking buyer and seller interactions.
  • Reviewed and advised sellers on product listing compliance and quality standards.
  • Managed all responsibilities independently in a fully remote setting.

Relief Guest Service Manager

Halepuna Waikiki Hotel
12.2021 - 09.2022
  • Provided front-desk support and addressed guest needs during high-traffic periods and overnight shifts.
  • Conducted nightly audits and ensured accurate billing and checkout processes.
  • Translated and mediated guest communications to resolve concerns and enhance satisfaction.

Customer Service Coordinator

H.I.S. Hawaii
11.2018 - 12.2021
  • Supported inbound Japanese tourists with vacation planning, scheduling, and in-destination assistance.
  • Provided language support and resolved customer issues for individual and group travelers.
  • Coordinated logistics for corporate and school trip programs.

Sales and Product Manager

Macbee International Ltd.
04.2016 - 11.2018
  • Managed product inventory and sales at golf course retail outlets.
  • Analyzed sales trends and advised clients on product selection to improve revenue.
  • Developed localized marketing and upsell strategies tailored to customer needs.

Education

Bachelor of Economics - Energy Economics

Doshisha University
03.2016

Skills

  • Bilingual Communication (Japanese/English)
  • Data Entry & Records Management
  • Customer Support (Email, Chat, Voice)
  • CRM and Ticketing Systems (eg, BUYMA, Zendesk)
  • Excel, Google Sheets, Microsoft Office Suite
  • Remote Work & Self-Directed Task Management
  • Conflict Resolution & Cross-Cultural Communication
  • Microsoft Office (Excel, Word, PowerPoint, Access)
  • Google Workspace (Docs, Sheets, Gmail, Meet)
  • Typing Speed: 70 WPM
  • Customer engagement
  • Reservation software
  • Phone etiquette
  • Typing speed
  • Detail-oriented

Languages

Japanese: Native
English: Native

Timeline

In-Room Reservation Agent

Kahala Hotel & Resort
09.2022 - Current

Relief Guest Service Manager

Halepuna Waikiki Hotel
12.2021 - 09.2022

Remote Bilingual Customer Support (Japanese/English)

BUYMA | Engmo Inc.
01.2021 - 01.2024

Customer Service Coordinator

H.I.S. Hawaii
11.2018 - 12.2021

Sales and Product Manager

Macbee International Ltd.
04.2016 - 11.2018

Bachelor of Economics - Energy Economics

Doshisha University
Mikiya Andie Kato