Mikiyas Mekonen
Arlington ,VA
Summary
Accomplished Valet Supervisor with a proven track record at Towne Park, enhancing customer satisfaction and streamlining operations. Expert in staff training and development, adept at multitasking, and maintaining a professional appearance. Achieved significant improvements in productivity and safety, with a keen focus on minimizing costs and maximizing efficiency. Skilled in conflict resolution and software management, demonstrating exceptional leadership and organizational abilities.
Overview
8
8
years of professional experience
Work History
Valet Supervisor
Towne Park
06.2023 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
- Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
Valet
LAZ Parking
09.2016 - 03.2020
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Resolved customer complaints through calm, constructive communication.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
Education
Diploma - Computer Networking
Banner College
Arlington,VA08-2006
Skills
- Multitasking proficiency
- Staff training and development
- Professional appearance
- Cash handling expertise
- Delegation and supervision
Timeline
Valet Supervisor
Towne Park
06.2023 - Current
Valet
LAZ Parking
09.2016 - 03.2020
Diploma - Computer Networking
Banner College
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