Summary
Overview
Work History
Education
Skills
Affiliations
Education
Contact
Timeline
Generic

Mik'kail Brady

San Antonio,FL

Summary

I am well experienced in Medical Support Assistance along with a great deal of claims processing experience. As well as upholding the position as a fraud hold agent to ensure customers received their funds. Moreover providing excellent and efficient customer service skills along with compassion to make sure the customers needs are met and task are complete. Within the roles that I've obtained I had the opportunity to develop leadership skills; along with also having the responsibility of managing sensitive data effectively.

Overview

6
6
years of professional experience

Work History

Member Service Representative

TTEC
12.2023 - 01.2025

Within my job role I assisted members with verifying if their Medicaid plan was still active if so I would proceed to assist with any concerns related to pharmacy, Primary Care Updates, claims/billing issues as well as assisting with Case Management services as well.

Part-Time Fraud Hold Agent

Wells Fargo
12.2021 - 10.2023

My role as a Fraud Hold Agent was to assist bank members with checks that may have been lost in the mail or possibly inquiring about why they are receiving money from the bank. Which had been issued out to them due to overpayment to the bank, or over withdrawal fees.

Medical Support Assistant

James A Haley VA Hospital
09.2020 - 06.2023

As a Medical Support Assistant i assisted patients with Scheduling and Rescheduling their Radiation Therapy appointments. Along with making appointments and calling patients according to the Physicians needs.

Amazon Warehouse Associate

Amazon
10.2019 - 08.2022

As a warehouse associate my role was to solely wrap and box up the proper items in the proper containers. Which needed to be aligned with the proper delivery address.

Part-Time Security

Live Nation
09.2018 - 12.2020

My responsibilities as a security guard was to perform individual checks of items and people. This ensured the safety of myself and all attendee's of the stadium. Things such as ensuring all alcoholic beverages never left the stadium as well as disposing of certain items.

Medical Claims Processor

WPS
12.2018 - 05.2020

Within this role i had the responsibility of processing medical claims that required me to analyze ICD-10 codes along with HCPCS codes. These codes were required to be in limit to the authorization attached along with service dates.

Education

Diploma -

Liberty High School
Kissimmee, FL
05.2018

Skills

  • Due to me having such a difference in job roles I have become fond of change and can easily adapt to it Things such as creativity, Critical thinking and communicating effectively come second nature to me

Affiliations

Primerica

Education

Kissimmee, FL

Contact

Ormond Beach, FL 32117

Timeline

Member Service Representative

TTEC
12.2023 - 01.2025

Part-Time Fraud Hold Agent

Wells Fargo
12.2021 - 10.2023

Medical Support Assistant

James A Haley VA Hospital
09.2020 - 06.2023

Amazon Warehouse Associate

Amazon
10.2019 - 08.2022

Medical Claims Processor

WPS
12.2018 - 05.2020

Part-Time Security

Live Nation
09.2018 - 12.2020

Diploma -

Liberty High School
Mik'kail Brady