Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Mik'kala Duenas

Dededo, GU,GUAM

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Crab Daddy. Proven ability to enhance guest engagement and streamline service processes, resulting in increased revenue. Adept at multitasking and maintaining cleanliness standards, ensuring a positive dining experience for all patrons.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Childcare professional with proven experience in nurturing young minds and fostering safe, engaging environment. Adept at supporting developmental milestones, maintaining organized routines, and promoting positive behavior. Strong focus on teamwork and adaptability, ensuring smooth operations and responsive care. Known for effective communication, patience, and reliability in child-centered settings.

Experienced with creating safe and engaging environments for children. Utilizes strong communication and organizational skills to support developmental activities. Knowledge of maintaining schedules and routines to promote stability and growth.

Personable Childcare Provider effective in providing children with immersive activities, educational assistance, and balanced rest periods. Well-versed in childhood development patterns and corrective behavior strategies. Also a previous adult and children caretaker of family and friends.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Crab Daddy
05.2022 - Current
  • Trained and mentored new staff on efficient service techniques and company standards.
  • Streamlined order processes to enhance speed and accuracy of food delivery.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
  • Managed customer inquiries and resolved complaints, promoting positive dining experiences.
  • Monitored dining area for cleanliness and organization, ensuring compliance with health regulations.
  • Assisted in menu development by providing feedback based on customer preferences and trends.
  • Developed strong relationships with repeat customers, enhancing loyalty and satisfaction levels.
  • Implemented upselling strategies that increased average check totals and improved revenue.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.

Childcare Assistant

Precious Ones Daycare
04.2024 - 04.2024
    • Supervised daily activities, ensuring a safe and nurturing environment for children.
    • Assisted in implementing educational activities that fostered developmental growth.
    • Collaborated with parents to address individual child needs and progress.
    • Maintained cleanliness and organization of play areas and educational materials.
    • Monitored children's behavior, promoting positive social interactions among peers.
    • Evaluated children's progress, providing feedback to support continuous development initiatives.
    • Supervised free play and other activities to keep children safe.
    • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
    • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
    • Assisted with meal preparation and feeding to meet children's dietary needs.
    • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
    • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
    • Boosted children''s cognitive development with age-appropriate educational games and activities.
    • Read and told stories to promote and support overall language development.
    • Monitored children's progress and identified areas of improvement.
    • Supported early language development through storytelling, songs, and interactive conversations with children.
    • Helped with creation of age-appropriate activities to keep children positively engaged.
    • Implemented creative learning strategies to engage children and promote their intellectual growth.
    • Engaged with children individually to encourage physical activity and academic curiosity.
    • Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
    • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
    • Improved behavior management techniques by implementing positive reinforcement strategies and clear expectations.
    • Taught children to organize toys, wash hands, and share by leading by example.
    • Assisted in the development of individualized care plans, addressing each child''s unique needs and preferences.
    • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
    • Used patience, skill and various behavior modification techniques to maintain order and safety.
    • Provided lunchtime assistance to monitor children, assist with eating and serve food.
    • Applied positive behavior management techniques to enhance social interactions and emotional development.
    • Kept children between ages of 6months and 6 years old safe and secure with vigilant oversight.
    • Monitored children's activities to verify safety and wellbeing.
    • Read stories, sang songs and facilitated creative play.
    • Dispensed snacks and meals to children in accordance with nutritional guidelines.
    • Provided support and guidance to children in conflict resolution.
    • Encouraged children's emotional and social development.
    • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
    • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
    • Used positive reinforcement techniques to promote patience and other good behaviors in children.
    • Logged information regarding naps, feedings, and any medications administered.

Education

High School Diploma -

George Washington High School
Mangilao, GU
07-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Safe food handling
  • Service prioritization
  • Team collaboration
  • Food safety practices
  • Performance improvement
  • Allergy awareness
  • Task prioritization
  • Positive and professional
  • Team player
  • Reliable and responsible
  • Adaptable and flexible
  • Reliability
  • Multitasking Abilities
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Certification

  • Drivers license
  • Department of Public Health and Social Services Division of Environmental Health Certification (Institutional and Food and Beverage)


Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Participating in cultural exchange programs and homestays
  • Getting involved in local advocacy groups to promote positive change in the community
  • Hiking
  • Watching Movies and TV Shows
  • Music
  • Crafting and DIY Projects
  • Baking
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Dancing
  • Electronics and Circuit Building
  • Cooking
  • Animal Care
  • Learning new cooking techniques and expanding my culinary skills
  • Reading
  • Swimming
  • Kayaking
  • Gym Workouts
  • Photography
  • I like trying new recipes and food trends
  • Passionate about balancing physical health with mental and emotional wellness
  • Dance
  • Personal Development and Self-Improvement

Timeline

Childcare Assistant

Precious Ones Daycare
04.2024 - 04.2024

Server

Crab Daddy
05.2022 - Current

High School Diploma -

George Washington High School

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