Mikki Cooper
Calsbad ,California
Summary
Personable and dedicated customer service specialists with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
The Management Trust
Folsom, CA
09.2009 - Current
- Collaborate effectively with community vendors
- Issued work orders to facilitate project execution.
- Maintain 27 gates; programmed remotes, codes, hold opens, and resident names.
- Coordinate with security on management of parking issues and variances.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints.
- Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service.
Education
Some College (No Degree) - Dental
San Jose City College
San Jose, CASkills
- Customer relationship management
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Multitasking and organization
- Workflow management
Timeline
Customer Support Specialist
The Management Trust
09.2009 - Current
Some College (No Degree) - Dental
San Jose City College
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