Mikki Escalante
Sacramento,CA
Summary
Proven leader with extensive experience at Dollartree, adept in warehouse management and Demonstrated ability to enhance operational efficiency and customer satisfaction, contributing to revenue growth. Skilled in critical thinking and adaptability, with a track record of working to hard, improving on-time delivery rates and developing staff potential.
Overview
3
3
years of professional experience
Work History
Freight Manager
Dollartree
05.2022 - 07.2024
- Established clear communication between departments, enhancing teamwork and expediting processes across the organization.
- Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
- Worked closely with customs vendors to expedite clearance processes for imported/exported goods.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.
- Improved on-time delivery rates through effective route planning and carrier coordination.
- Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
Retail Cashier
Dollartree
04.2021 - 07.2024
- Helped customers complete purchases, and locate items.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Greeting customers upon entry, setting a friendly tone throughout their visit .
- Replenished sales floor merchandise, soda coolers, and organized shelves, and faced product for clean appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced cash drawer at the end of each shift, as well counted safe and deposit money ensuring accuracy and accountability.
Education
Roseville Independent
Roseville, CA1996
Skills
- Warehouse Managemen
- Time Management
- Warehouse Safety
- Multitasking
- Multitasking Abilities
- Reliability
- Worker Supervision
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Freight Manager
Dollartree
05.2022 - 07.2024
Retail Cashier
Dollartree
04.2021 - 07.2024
Roseville Independent