Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Websites
References
Timeline
Generic
Mikki Fretz

Mikki Fretz

Scottsdale,AZ

Summary

Dynamic sales leader with a proven track record throughout my career, excelling in customer relationship management and sales strategy development. Skilled in training and mentoring teams, I drive client retention and market analysis to uncover new opportunities, ensuring exceptional service and satisfaction. Passionate about enhancing team performance and achieving business goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Re/Max Fine Properties
Scottsdale, AZ
09.2005 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Conducted market research to identify new sales opportunities.
  • Trained new sales staff on company policies and best practices.
  • Supervised daily sales operations and coordinated team activities.
  • Developed training materials to enhance team performance and knowledge.
  • Collaborated with marketing to promote properties effectively.
  • Analyzed sales data to improve strategies and processes.
  • Facilitated regular team meetings to discuss goals and performance updates.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Demonstrated high level of customer service by engaging clients and offering sales assistance.
  • Developed and implemented sales strategies to increase customer base.
  • Identified potential opportunities for new business development activities.

Account Representative Training Director

Movado Group
Phoenix, Arizona
08.2006 - 06.2010
  • Conducted workshops to improve customer service skills among sales teams.
  • Collaborated with marketing to align training materials with brand messaging.
  • Analyzed data collected from post-training assessments to identify trends in skill gaps and successes.
  • Maintained up-to-date knowledge about industry trends and developments in order to provide relevant information during training sessions.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

Sales Lead and Merchandiser

Dooney & Bourke
Phoenix, Arizona
03.2004 - 06.2006
  • Delivered engaging presentations to improve product knowledge among sales teams.
  • Collaborated with management to identify training needs and gaps in performance.
  • Created instructional materials, including manuals and guides for effective selling strategies.
  • Developed and implemented sales protocols and training programs, boosting employee education.

Account Executive

Jones Apparel Group, Tommy Hilfiger Jewelry
San Francisco, CA
05.2000 - 01.2003
  • Developed strong client relationships through regular communication and follow-ups.
  • Coordinated sales strategies to align with company goals and market trends.
  • Managed account portfolios, ensuring all client needs were met effectively.
  • Analyzed market data to identify opportunities for account growth and retention.
  • Resolved client issues promptly by employing effective problem-solving techniques.
  • Participated in New York market and sales conferences to promote company's products and services.

Buyer

Dillards Department Store
Phoenix, Arizona
01.1993 - 03.2000
  • Analyzed market trends to identify purchasing opportunities for diverse product lines.
  • Negotiated supplier contracts to secure favorable terms and pricing for merchandise.
  • Managed inventory levels to ensure optimal stock availability across departments.
  • Developed and maintained strong relationships with vendors for effective communication.
  • Reviewed product quality and compliance standards to meet customer expectations.
  • Assisted in forecasting demand based on seasonal trends and sales data analysis.
  • Conducted regular competitive analysis to inform strategic buying decisions effectively.
  • Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.

Education

Bachelor of Science - Liberal Arts And Sciences

Arizona State University
Tempe, AZ
12-1992

Skills

  • Customer relationship management
  • Sales strategy development
  • Market analysis
  • Employee training
  • Data analysis
  • Client retention strategies
  • Presentation skills
  • Sales forecasting
  • Inventory management
  • Communication skills
  • Time management
  • Coaching and mentoring

Affiliations

  • Volunteer with Boys Team Charity and Hospice of the Valley
  • Scottsdale Association of Realtors 2023 Leadership Academy

Languages

Spanish
Limited

Accomplishments

  • 2024 Double Down on Sales success award Re/Max Fine Properties

Certification

  • GRI, Graduate Realtor Institute
  • ABR, Accredited Buyer Representative

References

References available upon request.

Timeline

Account Representative Training Director

Movado Group
08.2006 - 06.2010

Sales Supervisor

Re/Max Fine Properties
09.2005 - Current

Sales Lead and Merchandiser

Dooney & Bourke
03.2004 - 06.2006

Account Executive

Jones Apparel Group, Tommy Hilfiger Jewelry
05.2000 - 01.2003

Buyer

Dillards Department Store
01.1993 - 03.2000

Bachelor of Science - Liberal Arts And Sciences

Arizona State University

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