Summary
Overview
Work History
Education
Skills
Timeline
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Mikki Hancock

Prairieville,Louisiana

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

9
9
years of professional experience

Work History

Billing Specialist

PSC Group
01.2023 - 10.2023
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.

Underwriter Support Specialist

Home Point Financial
01.2021 - 11.2022
  • Built strong relationships with lenders, brokers and clients for constructive communications.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.
  • Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
  • Collaborated with other professionals to develop innovative underwriting solutions.
  • Met with customers, agents and brokers to negotiate coverage, price, and service delivery.

Senior Loan Processor

Premier Home Funding Corportation
04.2015 - 01.2021
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Handled any conditions sent from underwriting departments.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Utilized loan origination software to process and track loan applications.
  • Set up and completed loan submission packages.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Verified credit histories, personal references and employment backgrounds for each applicant.

Education

BBA - Business Administration And Management

University Of Phoenix
Orlando, FL
02.2014

Skills

  • Payment Posting
  • Fiscal Reporting
  • Invoice Processing
  • Contract Preparation
  • Quality Control
  • Job Billing
  • Automated Processing
  • Data Analysis
  • Billing and Invoicing
  • Relationship Building

Timeline

Billing Specialist

PSC Group
01.2023 - 10.2023

Underwriter Support Specialist

Home Point Financial
01.2021 - 11.2022

Senior Loan Processor

Premier Home Funding Corportation
04.2015 - 01.2021

BBA - Business Administration And Management

University Of Phoenix

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