Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mikki Razor

Pecatonica,IL

Summary

Proven track record of enhancing office efficiency and client satisfaction at UW Health Orthopedics through organizational skills and client relations. Expert in telecommunications systems, significantly reducing downtime by swiftly resolving technical issues. Demonstrates meticulous attention to detail and a commitment to punctuality, ensuring seamless operations and superior customer service. Experience delivering customer service, clerical support and public interaction.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Diligent receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Overview

57
57
years of professional experience

Work History

Medical Receptionist

UW Health Orthopedics
09.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, a directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.

Receptionist

Winnebago Animal Clinic
02.2020 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly
  • Handled cash transactions and maintained payment records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Collected payments, processed transactions and updated relevant records.

Receptionist

Winnebago County Animal Services
09.2015 - 05.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Reviewed applications for pet adoptions.
  • Updated records in regards to pets and rabies tag information.

Receptionist

Winnebago Animal Clinic
07.2010 - 12.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly.
  • Handled cash transactions and maintained payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Collected payments, processed transactions and updated relevant records.

Telecommunications Specialist

Illinois Bell Telephone
10.1968 - 03.2009
  • Installed, troubleshot and repaired telecommunications systems to support communication and information exchange.
  • Ran jumpers on main frame for client POTS lines.
  • Repaired and maintained lottery circuits, 911 circuits and courthouse circuits.
  • Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
  • Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Responded to service requests during and after business hours.

Education

No Degree - Medical Assisting

Rock Valley Community College
Rockford, IL

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Scheduling appointments
  • Clerical Support
  • Customer Service
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • HIPAA compliance
  • Insurance verification
  • Payment collection

Interests

  • Baking
  • Knitting and Crocheting
  • Reading
  • Participating in dog club activities

Timeline

Medical Receptionist

UW Health Orthopedics
09.2024 - Current

Receptionist

Winnebago Animal Clinic
02.2020 - 09.2024

Receptionist

Winnebago County Animal Services
09.2015 - 05.2016

Receptionist

Winnebago Animal Clinic
07.2010 - 12.2014

No Degree - Medical Assisting

Rock Valley Community College

Telecommunications Specialist

Illinois Bell Telephone
10.1968 - 03.2009
Mikki Razor