Mikki Richard

Kalispell,MT

Summary

Enthusiastic Medical Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Honest, direct, dependable,reliable individual motivated to learn, grow and excel in the medical industry. Skilled in assessing patient's needs, make timely decisions, and provide appropriate follow-through. Currently possess CNA license, completed phlebotomy technician course, with some EMT experience. A highly-enthusiastic and driven individual who works effectively in a team as well as individually. Patient care and empathy are always made a priority.

Overview

years of professional experience

Work History

Medical Assistant

Urology Specialists

Kalispell, MT

07.2019 - Current

Nurse visits-conducted preliminary evaluations, including measuring weight, temperature, and blood pressure, and documented results with accuracy. Appointments might consist of catheter changes, injections, blood draws, bladder irrigation and bladder instillations
Establishing any concerns in regards to the patient's health. Appropriate documenting each visit in the patient's chart, and placing or faxing orders when it is appropriate
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Sanitized, restocked and organized exam rooms and medical equipment
Triage-answered all phone calls via patients, pharmacies, send out testing establishments
Responded to up to 60 patient calls per shift in a timely and efficient manner. Determined need and provided for care of individuals
Reiterated to patient's exactly what their concerns are and advised
Consulted with providers pertaining to patient care,medication clarification, and imaging or bloodwork orders
Called patient's to reassure their care or relay a status update in a timely manner
Sent referrals to appropriate establishments
Implemented care and efficiency improvements to support and enhance office operations
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Escorted patients to examination rooms
Assisted physicians in follow-through of care
Obtained accurate medical histories from patients, highlighting critical information
Identified test discrepancies
Taught patients about medications, procedures and care plan instructions
Received faxed medication refill requests, and medical supply orders, followed through accordingly per provider or patient's chart

Housekeeper II/ Surgical Aide I

Kalispell Regional Healthcare

01.2017 - 07.2019

Cleaning and preparing surgical suites in OR for next surgical procedure.
Cleaning and disinfecting all areas of the general hospital including Obstetrics, ER, Adult, Pediatric and Neonatal ICU, Surgery and Diagnostic Imaging.
Preparing beds for patients, along with beds for labor and delivery and critical care.
Stocking rooms with the proper equipment and materials.
Collecting and safely disposing of biomedical waste and sharp containers.

Lab Aide/Phlebotomist

01.2015 - 01.2016

Received, documented and checked accurate labeling information for various types of specimens.
Ordered tests in Meditech system for physicians and veterinarians.
Communicated with medical and administrative personnel regarding patient and specimen information, in addition to resolving discrepancies and unclear test requests.
Performed clerical tasks such as, answering and re-directing phone calls, filing records and faxing.
Ensured safe and aseptic preparation, delivery, storage and retrieval of specimens.
Handled procedures such as venipunctures, centrifuging and aliquoting.

Caregiver

The Springs

01.2012 - 01.2014

Assisted residents with activities of daily living, including patients with Dementia, PTSD, COPD and asthma.
Aided in the placement of catheters and administration of medication.
Coordinated with doctor's and registered nurses to develop care plans for residents.
Prepared meals and refreshments.
Delivered on-call care at day and night.
Commended for maintaining the safety and dignity of residents Randy Torgerson PI.

Private Investigator Assistant

01.2010 - 01.2013

Responsible for taking notes during suspect and witness interviews.
Conducted surveillance.
Organized case files and other records.
Performed clerical tasks.

Education

HIGH SCHOOL DIPLOMA -

Lincoln County High

2011

Skills

Dementia and Alzheimer's knowledge
Time management
Phlebotomy
Training in autism
Communication
Companionship and Emotional Support
Conflict resolution
OSHA and HIPPA compliance

Compassion
Typing
Prioritizing stat orders
First Aid/CPR
Simple Dressings
Direct Patient Care
Documentation

Timeline