Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MIKKI WIECKOWSKI

Elizabethtown,Pennsylvania

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Dock Worker

VANS EXPRESS INC
05.2017 - Current
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Operated computer systems and internal software to track and record cargo movements.
  • Inspected cargo for proper packaging to meet safety and security regulations.
  • Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
  • Used computers to enter data, track shipments and maintain records of products.
  • Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
  • Lifted and slid packages weighing up to 60 pounds on conveyor belts to transport items.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Process shipments for outbound (pickup, scan, image,re-label)
  • X-Ray Screener (screen outbound freight for unacceptable shipments)
  • Scan documents ( scanned proper paperwork for DHL and US customs)
  • Follow up with shipments that are missing information for export.
  • Apply checkpoints to packages by utilizing DHL data systems.
  • Debriefing drivers and inputting data into computer.
  • File administrative paperwork.

Store Associate

Ace Hardware
05.2016 - 05.2017
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Call center member service agent

PSCU Financial Services
04.2009 - 05.2016
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Addressed customer service inquiries in a timely and accurate fashion
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
  • Properly directed inbound calls in phone queues to improve call flow
  • Made reasonable procedure exceptions to accommodate unusual customer requests.

General Hardware Salesperson

ACO Hardware
06.2001 - 01.2009
  • Assisted with training new employees
  • Knowledge of hardware, hand & power tools, electrical equipment, plumbing supplies, paint and garden tools
  • Advise customers on tools, hardware and materials needed and procedures to follow to complete projects
  • Experienced/educated to run all departments, paint, electrical, plumbing, etc
  • Prepare rental contracts and obtain credit authorization
  • Educated to calculate product needed by customers such as paint, rope, wire, etc
  • Merchandise set up and stock inventory.

Education

Madonna University
Livonia, MI
01.2009

Liberal Arts Associates Degree - undefined

Schoolcraft College
Livonia, MI
01.2006

Skills

  • TSA Compliance
  • Workload prioritization
  • Warehouse Safety
  • Hazardous Materials Handling
  • Shipping and receiving
  • Loading and unloading
  • Freight Handling
  • Professionalism
  • Multitasking
  • Problem-solving aptitude
  • Adaptability and Flexibility

Certification

  • X-Ray Certification, DHL - 2017-current
  • Dangerous goods awarness , DHL- 2023-current

Timeline

Lead Dock Worker

VANS EXPRESS INC
05.2017 - Current

Store Associate

Ace Hardware
05.2016 - 05.2017

Call center member service agent

PSCU Financial Services
04.2009 - 05.2016

General Hardware Salesperson

ACO Hardware
06.2001 - 01.2009

Madonna University

Liberal Arts Associates Degree - undefined

Schoolcraft College

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MIKKI WIECKOWSKI