Mikki LaShell Callender
Las Vegas,NV
Summary
Seasoned Human Resources Coordinator with a robust background in customer care and administrative roles, notably at UMC Hospital. Excelled in enhancing employee relations and streamlining HR processes, leveraging expertise in Microsoft Software and conflict management. Demonstrated success in improving operational efficiency and employee satisfaction, embodying exceptional interpersonal and organizational skills.
Overview
3
3
years of professional experience
Work History
Human Resources Coordinator
University Medical Center, UMC
Las Vegas, USA
05.2024 - Current
- I was recently promoted to the position of Human Resources Coordinator.
- I assist with the onboarding of new employees, payroll, workers' compensation, as well as the other various day-to-day operations.
- Liaised between management and employees by relaying work information.
- Assisted in developing and implementing HR policies and procedures to ensure compliance with regulations.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Managed communication regarding employee orientation and open enrollment for benefits.
Customer Service Representative
UMC Orthopedic and Spine
Las Vegas, USA
03.2023 - 05.2024
- I worked in the call center for the orthopedic department.
- I scheduled appointments for multiple surgeons, as well as verified insurances.
- I also made outbound calls to schedule appointments for patients for whom we have received referrals.
- I was a part of a three-man team that handles call volumes of over 400 a day.
- I was also cross-trained at the front desk to be able to check patients in for their appointments.
Customer Service Representative
CareNow
Las Vegas, USA
09.2022 - 02.2023
- I worked in a fast-paced front desk position, checking patients in and out of their visits.
- I verified insurance and collected deductibles, co-pay, and/or coinsurance.
- I was responsible for keeping the front desk clean and stocked with supplies, rotating disinfecting hours throughout the day.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Aetna, a CVS Health Company
Las Vegas, USA
12.2021 - 10.2022
- Managed client records
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
Education
Associate of Applied Science - Healthcare Administration
Northwest Career College
Las Vegas, NV10.2024
Bachelor of Science - Social Work
Grand Canyon University
Phoenix, AZSkills
- Customer Care Expertise
- Medical terminology
- Administrative experience
- Microsoft Software Expertise
- Computer literacy
- Insurance verification
- Electronic Medical Records Management
- HIPAA
- Conflict management
- Employee Relations Specialist
- Payroll
Timeline
Human Resources Coordinator
University Medical Center, UMC
05.2024 - Current
Customer Service Representative
UMC Orthopedic and Spine
03.2023 - 05.2024
Customer Service Representative
CareNow
09.2022 - 02.2023
Customer Service Representative
Aetna, a CVS Health Company
12.2021 - 10.2022
Associate of Applied Science - Healthcare Administration
Northwest Career College
Bachelor of Science - Social Work
Grand Canyon University
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