Summary
Overview
Work History
Education
Skills
Education
Certification
Websites
References
Timeline
Generic

MIKKITA MOORE

Glenwood,IL

Summary

Dynamic professional with a proven track record at A Safe Haven Foundation, excelling in advocacy and conflict resolution. Adept at strategic development and team building, I successfully implemented programs that enhanced client outcomes and fostered community engagement. Recognized for leadership in managing resources and driving fundraising initiatives to secure organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Rapid Re-Housing Case Manager

A Safe Haven Foundation
Chicago, IL
09.2022 - Current
  • Analyze and audit information pertaining to individual service plans and clients' progress.
  • Provide assistance to clients as designated in the individual service plan.
  • Maintaining records and case files, including documentation such as individuals' personal information, services provided, and relevant correspondence.
  • Perform the intake process for new clients using the AWARDS and HMIS database systems.
  • Refer the client to internal and external resources as needed to meet the objectives of their individual service plans.
  • Resolve client conflicts independently, without regularly seeking guidance from a supervisor.
  • Monitoring clients’ progress to ensure that goals and objectives are met.
  • Effectively write case notes, letters, reports, maintain documentation, and complete required forms.

Founder/Executive Director

The Art of Transparency
Glenwood, IL
09.2017 - 01.2024
  • Leads the development of the organization's strategic plans and goals.
  • Manages overall operations and oversees all decision-making.
  • Manage the organization's resources, conduct fundraising activities, and special events to secure the organization's fiscal health.
  • Negotiates and/or approves agreements and contracts.
  • Notable Achievement: Acts as the figurative head of the organization when communicating with stockholders, government entities, and the public.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Negotiated terms of business acquisitions to increase the business base and solidify market presence.

Assistant Manager

Ashley Stewart
Chicago, IL
06.2021 - 07.2022
  • Serves as the manager-on-duty, charged with all daily operational responsibilities and supervision of Sales Associates for the store to which they are assigned.
  • Assists the Store Manager in evaluating the business and takes proactive steps to improve results.
  • Assists in setting and monitoring store goals (individual, daily, and weekly).
  • Ensures all funds and merchandise are handled according to company policy and procedure.
  • Notable Achievement: Drives sales to achieve and exceed the financial plan.
  • Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance, and enforced participation in exercises focused on developing key skills.

Student Services Coordinator

CICS Loomis Longwood Charter School
Chicago, IL
07.2019 - 06.2022
  • Monitors the process to ensure compliance and adherence to district procedures, state guidelines, and federal regulations.
  • Coordinates MTSS staff development activities for school-based and district personnel.
  • Attends all professional development and district-level MTSS meetings.
  • Responsible for implementing program priorities, setting goals, and objectives for subordinates in the ongoing process of a program.
  • Develops a systematic approach, and maintains an efficient and effective daily workflow in an area, and submits reports as assigned.
  • It serves as an integral part of the decision-making process, contributing to the goals compatible with the organizations established to implement the mission set by an employing unit or external board.
  • Provides leadership, communicates commitment, and sets expectations for staff.
  • Manages human and material resources.
  • Maintains appropriate records.
  • Communicates and follows up on pertinent matters.
  • Serves as a resource person, referral agent, and creates links, acting as a liaison to other campus and community groups, expanding internal and external program development.
  • Schedules, assigns, and reviews work within the program.
  • Assists diverse learning students and families with official school business.
  • Supports and works closely with the Student Services, manager, principal, and deans to ensure student success.
  • Uses data to drive intervention services within the building, and to better serve students.
  • Participates in regular status updates, progress updates, and reports on performance statistics.
  • Prepares and monitors the department budget, as well as additional budgets assigned to the Diverse Learning Department.
  • Tracks and compiles data for a variety of CPS and ISBE compliance matters.
  • Notable Achievement: Formulates and recommends policies governing the continual evaluation of programs.

Key Holder

Lane Bryant
Orland Park, IL
01.2020 - 11.2021
  • Interpreted company policies to workers and enforced safety guidelines and regulations.
  • Analyzes and resolves work problems, and assists workers in resolving issues.
  • Successfully managed a multi-person team in running a retail operation and trained new employees.
  • Opened and closed the store, made bank deposits, completed paperwork, and managed overall operations.
  • Notable Achievement: Suggested changes in working conditions and used equipment to increase the efficiency of the shop, department, and work crew.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport, and promote long-term loyalty for increased sales.
  • Examined incoming inventory, merchandised shelves, and prevented shrinkage.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution, and active listening.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Managed store personnel by delegating tasks and supervising daily operations.

Strategic Account Services Representative

United Healthcare Group
Maryland Heights, MO
08.2014 - 07.2019
  • Responded to incoming phone calls and identified insurance eligibility.
  • Answered questions regarding benefits, billing, payments, treatment, EBOs, and authorizations.
  • Resolved issues and provided viable solutions while delivering compassionate customer service.
  • Completed documentation necessary to track overall trends and facilitate appropriate reporting to key office staff.
  • Provided coaching, feedback, and corrective discipline to team members.
  • Researched common complaints and proposed solutions to increase quality, customer satisfaction.
  • Notable Achievement: Successfully met performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution, and attendance.

Education

National Certification - Phlebotomy

Phlebotomy Training Specialists
Palos Heights, IL
07.2022

Some College (No Degree) - Psychology

National Louis University
Chicago, Illinois

Skills

  • Advocacy
  • Business Administration
  • Community Development and Organizing
  • Conflict Resolution
  • Contract Negotiation
  • Customer Service and Cultivation
  • Decision-Making
  • Event Planning
  • Fundraising
  • Human Resource
  • Management
  • Leadership Development
  • Marketing
  • Master Networking
  • Microsoft Office Suite
  • Operations Management
  • Program Development
  • Solution Implementation
  • Speech Writing
  • Strategic Development
  • Strategic Execution
  • Team building
  • Training/Teaching

Education

true

Certification

  • Licensed IL Realtor
  • Licensed Cosmetology Teacher

References

References available upon request.

Timeline

Rapid Re-Housing Case Manager

A Safe Haven Foundation
09.2022 - Current

Assistant Manager

Ashley Stewart
06.2021 - 07.2022

Key Holder

Lane Bryant
01.2020 - 11.2021

Student Services Coordinator

CICS Loomis Longwood Charter School
07.2019 - 06.2022

Founder/Executive Director

The Art of Transparency
09.2017 - 01.2024

Strategic Account Services Representative

United Healthcare Group
08.2014 - 07.2019

National Certification - Phlebotomy

Phlebotomy Training Specialists

Some College (No Degree) - Psychology

National Louis University

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MIKKITA MOORE