Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miklo Dixon

Glendale,AZ

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Community Bridges, inc
03.2023 - Current
  • Oversee the staff and operations for the programs assigned
  • Responsible for the day to day operations of the program, providing guidance and direction for all staff including but not limited to training staff, scheduling staff, ensuring staff have the necessary skills and knowledge to perform their job, and ensuring staff adhere to agency policy and procedure
  • Ensuring staff thoroughly document their efforts according to CBI policy and procedure
  • Responsible for continuously reviewing HMIS reports and working with the team to clean up discrepancies timely
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled client complaints, resolved issues, and adjusted policies to meet changing needs.

Rehabilitation Specialist

Community Bridges, Inc
  • Assesses, coordinates, links, monitors, and provides direct supportive and skills based services in a community setting for members
  • Assisted individuals with addressing disabilities and developing career plans.
  • Coordinated community resources and secured referrals.
  • Participates in the development of the member individual service plan (ISP) and provides/initiates/coordinates services related to the related ISP goal
  • Provide a supportive services overview onsite to ensure awareness of network and not network support services on a regular basis
  • Submit reports related to Rehabilitation Specialist activities as directed by
  • Provides direct vocational rehabilitation services to the patients assigned to the team
  • Assists patients to learn new skills through modeling and roleplay that will assist him or her be successful in the community
  • Evaluated and screened patients to determine needs and provide necessary support.
  • Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
  • Scheduled providers according to patient need to use resources efficiently.

Certified Nursing Assistant/Hospitality Aid/Social

Sequim Health and Rehabilitation Center
06.2021 - 02.2022
  • Responsibilities include working in social services Facilitate patient care
  • Cleaning the facilities and equipment
  • Providing personal grooming and hygiene assistance to the residents
  • Assist with moving patients around
  • Answering call lights immediately
  • Cleaning and setting the dining room for residents
  • Maintaining and caring and restocking supplies.

Behavioral Health Technician/Lead Pool Staff

01.2020 - 01.2021
  • Responsible for completing comprehensive psychosocial assessments to create an individualized treatment plan with participants
  • Assessed emergency situations, notified supervisor of actual or potential challenges, exercised judgment in stressful conditions, responded calmly and quickly
  • Completed clinical documentation as required
  • Developed and maintained community resources for educational purposes to meet participants needs
  • Assisted individuals in maintaining a healthy living within the community, ensuring all program elements and expectations were met.

Behavioral Health Technician

01.2018 - 01.2021
  • Comprehensive psychosocial assessments to create an individualized treatment plan with participants
  • Assessed emergency situations, notified supervisor of actual or potential challenges, exercised judgment in stressful conditions and responded calmly and quickly
  • Completed clinical documentation as required
  • Developed and maintained community resources for educational purposes to meet participants' needs
  • Assisted individuals in maintaining a healthy living within the community, ensuring all program elements and expectations were met.

House Manager

01.2018 - 01.2019
  • Responsibilities included providing transportation for the clients
  • Hourly safety checks as well as property checks
  • Monitoring of vitals and disbursement of proper medication to the clients
  • Performing random drug and alcohol screenings.

Peer Support

Community Bridges, Inc
01.2015 - 01.2018
  • Ensured that patients’ needs were met through coordination of care and services, research, and resourcing
  • Conducted assessments to determine areas where patients required assistance and appropriate group assignment
  • Was responsible for helping patients find proper placement to continue in their recovery, along with listening to patients and providing them with tools and resources for recovery.

Education

Mental Health Counseling

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

Skills

  • Valid Driver's license
  • Clean 36 month mvr
  • Safe Work Methods
  • Employee Performance Management
  • Contract Management
  • Project Management
  • Safety and Risk Assessments
  • Individual and Group Counseling
  • Case Management
  • Substance Abuse Treatment
  • Client Goal Planning
  • Exceptional Problem Solver
  • Discharge Planning
  • Superior Communication Skills
  • Behavioral Health Assessment
  • Suicide Precautions Expertise
  • Time Management
  • Crisis Intervention
  • Dual Diagnosis Expertise
  • Mental Health Evaluations
  • Records Management
  • Patient Referral
  • Team Leadership
  • Patient Evaluation

Certification

CPI training Behavioral Health Technician (BHT) Certification CPR Certified Human Services and Addiction Certification Peer Certification Suicide Prevention Training

Timeline

Supervisor

Community Bridges, inc
03.2023 - Current

Certified Nursing Assistant/Hospitality Aid/Social

Sequim Health and Rehabilitation Center
06.2021 - 02.2022

Behavioral Health Technician/Lead Pool Staff

01.2020 - 01.2021

Behavioral Health Technician

01.2018 - 01.2021

House Manager

01.2018 - 01.2019

Peer Support

Community Bridges, Inc
01.2015 - 01.2018

Rehabilitation Specialist

Community Bridges, Inc

Mental Health Counseling

Maricopa Community Colleges - Rio Salado Community College

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Miklo Dixon