Miklos Obrusanszki
Knoxville,TN
Summary
Dedicated technical support specialist with years of experience in customer facing support, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Technical Specialist and Owner
TwoTone Technical Support LLC
12.2018 - Current
- Assisted clients in identifying issues and explained solutions to restore service and functionality in high pressure environments.
- Translated complex technical issues into digestible language for non-technical users.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify customer satisfaction following support and problem resolution.
- Delivered exceptional customer service to customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Completed over 600 tickets resolving client issues.
Help Desk Associate
Team Health
05.2018 - 12.2018
- Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
Master of Science - Cloud Computing
Western Governors University
Online05.2025
Skills
- Hardware and Software Support
- Active Directory
- Ticketing Systems
- Remote Support
- Windows Support
- Office 365
- Mobile, On-Site and In Shop Support
- Friendly and Patient
- Issue and Resolution Tracking
- Help Desk Support
- Team Communication and Collaboration
Certification
- CompTia A+
- Google Tech Support Fundamentals
- CompTia ITF+
Languages
English
Native or Bilingual
Hungarian
Native or Bilingual
Timeline
Lead Technical Specialist and Owner
TwoTone Technical Support LLC
12.2018 - Current
Help Desk Associate
Team Health
05.2018 - 12.2018
Master of Science - Cloud Computing
Western Governors University
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