Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic
Miknam Bonkoungou

Miknam Bonkoungou

silver spring,MD

Summary

Certified professional offering many years of experience in settings. History of designing and implementing processes to successfully control, eliminate and prevent harm to workers. Trained in chemical, physical, and biological concerns. I would define myself as a passionate man who is not afraid of challenges and who embraces change. Therefore, I am looking for a stimulating, challenging work environment. I would like to be part of a team of people who share my love for a job well done, and my passion for teamwork. I am seeking a motivating team that brings out the best in everyone and in which I will not only be able to express my full potential, but also improve my skills. I am a very detail-oriented individual who is confident in making decisions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cloud Infrastructure Engineer

Dominion systems
Ontario, Canada
01.2022 - Current
  • Designed cloud infrastructure solutions to enhance system reliability and performance.
  • Managed cloud resources across multiple environments to ensure optimal deployment.
  • Implemented automation scripts to streamline deployment and configuration processes.
  • Conducted regular system monitoring and troubleshooting for cloud applications.
  • Collaborated with cross-functional teams to integrate cloud services into existing systems.
  • Led training sessions on best practices for cloud infrastructure management.
  • Advised on security protocols to safeguard data within the cloud environment.
  • Worked closely with developers to deploy their applications on the cloud infrastructure.
  • Performed troubleshooting of network related issues with respect to cloud resources.
  • Developed cloud computing architecture to ensure scalability and high availability of applications.
  • Tested the performance of applications deployed on different cloud platforms like AWS, GCP.
  • Maintained security protocols by monitoring access control lists and firewall rules.
  • Ensured compliance with industry standards while deploying new applications or services.

Operation Manager

Pit transportation llc
Washington Dc, DC
01.2019 - 01.2022
  • Managed daily operations for transportation services ensuring efficiency and compliance.
  • Coordinated logistics and scheduling for timely deliveries to clients.
  • Supervised team members, providing guidance on operational procedures and safety protocols.
  • Implemented process improvements to enhance workflow and service quality.
  • Monitored inventory levels, ensuring adequate supplies for transportation needs.
  • Developed training materials for new hires on operational best practices.
  • Collaborated with clients to understand needs and improve service delivery.
  • Analyzed operational data to identify trends and inform decision-making processes.
  • Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
  • Evaluated employee performance regularly through feedback sessions or one-on-one meetings as needed.
  • Identified areas of improvement within the organization's operational structure and developed actionable solutions accordingly.
  • Created detailed reports regarding operational progress or issues that need attention from upper management.
  • Scheduled maintenance activities for equipment and machinery on a regular basis.
  • Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency.
  • Resolved conflicts among employees or customers efficiently while maintaining a positive working environment.

Hotel Front Desk Supervisor

marriott marquis
Washington, DC
01.2017 - 01.2019
  • Managed front desk operations and staff scheduling for smooth guest check-in processes.
  • Assisted guests with inquiries, reservations, and special requests to enhance satisfaction.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests.
  • Trained new front desk staff on hotel policies and customer service standards.
  • Utilized hotel management software to track reservations and guest preferences accurately.
  • Handled billing inquiries and processed payments efficiently at the front desk.
  • Resolved guest complaints swiftly, maintaining a positive atmosphere in the lobby area.
  • Coordinated with maintenance to address facility issues reported by guests promptly.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Handled cash registers and balanced daily receipts.
  • Resolved guest complaints in a professional manner.
  • Monitored front desk staff to ensure they met customer service standards.
  • Greeted guests and checked them in and out of the hotel.
  • Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
  • Provided information about local attractions and events.
  • Implemented best practices to maximize efficiency at the front desk area.
  • Scheduled shifts for front desk personnel.
  • Coordinated with housekeeping staff regarding room availability and occupancy levels.
  • Maintained accurate records of daily transactions.
  • Participated in budget planning activities related to front desk operations.

Line Cook Supervisor

VAPIANO
Washington Dc, DC
06.2016 - 01.2017
  • Supervised kitchen staff to ensure efficient meal preparation and service.
  • Trained new line cooks on food safety and cooking techniques.
  • Coordinated food orders to maintain inventory and quality standards.
  • Managed kitchen operations during peak hours for optimal workflow.
  • Implemented daily cleaning schedules to uphold sanitation standards.
  • Assisted in menu planning by providing input on seasonal ingredients.
  • Monitored food presentation to ensure consistency with brand standards.
  • Collaborated with management to resolve customer complaints efficiently.
  • Directed, supervised, and trained line cooks in preparation of dishes according to recipes and established standards.
  • Conducted regular meetings with kitchen staff members to discuss new menu items or changes in procedures.
  • Maintained records of employee performance evaluations and disciplinary actions taken when necessary.
  • Inspected supplies, equipment, and work areas to ensure conformance to established standards.
  • Resolved customer complaints regarding food quality or service in a professional manner.
  • Monitored daily operations of kitchen staff to ensure all tasks were completed efficiently and safely.
  • Managed inventory levels for perishable goods such as vegetables, fruits, dairy products, meats, and seafood.
  • Developed menu item pricing based on cost of ingredients and labor costs associated with each dish.
  • Scheduled shifts for line cooks based on projected business volume and staffing needs.
  • Ensured food items were prepared in a timely manner while adhering to quality control standards.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed proper food handling methods and maintained correct temperature of food products.

HR Manager

Virtual technologies
Ouagadougou, Burkina Faso
01.2014 - 01.2016
  • Developed employee engagement programs to enhance workplace culture.
  • Managed recruitment processes to attract top talent for various departments.
  • Facilitated onboarding and training sessions for new hires across the organization.
  • Implemented performance management systems to evaluate employee productivity effectively.
  • Advised management on HR policies and compliance with labor laws and regulations.
  • Coordinated employee benefits administration and communicated options clearly.
  • Mediated conflict resolution processes between employees and management teams.
  • Conducted regular HR audits to ensure alignment with organizational goals and standards.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Drafted job descriptions based on current roles within the organization.
  • Recruited applicants for vacancies to fill open positions with qualified staff.

Banking Lawyer

Coris Bank International
Ouagadougou, Burkina Faso
01.2012 - 01.2014
  • Drafted legal documents for banking transactions and compliance matters.
  • Reviewed contracts to ensure regulatory adherence and risk management.
  • Advised clients on banking laws and financial regulations in various jurisdictions.
  • Negotiated terms of agreements with financial institutions and stakeholders.
  • Conducted legal research to support case strategy and compliance efforts.
  • Collaborated with teams to resolve legal disputes involving financial institutions.
  • Provided training sessions on banking regulations for junior staff members.
  • Managed client relationships to ensure effective communication and service delivery.
  • Collaborated with colleagues to develop best practices for handling disputes between banks and their customers.
  • Assisted in drafting legislative proposals aimed at improving the efficiency of the financial system as a whole.
  • Assisted in developing new products or services that comply with relevant financial regulations.
  • Provided legal advice to clients on banking regulations and laws.
  • Represented clients in court proceedings related to banking disputes.
  • Reviewed customer complaints concerning alleged violations of consumer protection laws by banks.
  • Negotiated terms of credit facilities between banks and borrowers.
  • Identified areas where current legislation may be inadequate or outdated in relation to modern day practices within the sector.

Education

Bachelor of Science - Information Technology

Institute of Management And Technologies
Ouagadougou Burkina Faso
01-2016

Master - Business Law

Universty of Ouagadougou
Burkina Faso Ouagadougou
09-2011

Skills

  • Regulatory compliance
  • Risk assessment
  • Safety training
  • Incident investigation
  • Project management
  • Process improvement
  • Policy development
  • Environmental monitoring
  • Data analysis
  • Cross-functional collaboration
  • Effective communication
  • Attention to detail
  • Team building
  • Problem solving
  • Time management
  • Chemical safety
  • Accident investigation
  • Process safety management

Affiliations

  • sport
  • muisic

Languages

french
Native/ Bilingual
English
Professional

Certification

  • aws cloud practitioner
  • certificate of completion AWS solution architect

Timeline

Cloud Infrastructure Engineer

Dominion systems
01.2022 - Current

Operation Manager

Pit transportation llc
01.2019 - 01.2022

Hotel Front Desk Supervisor

marriott marquis
01.2017 - 01.2019

Line Cook Supervisor

VAPIANO
06.2016 - 01.2017

HR Manager

Virtual technologies
01.2014 - 01.2016

Banking Lawyer

Coris Bank International
01.2012 - 01.2014

Bachelor of Science - Information Technology

Institute of Management And Technologies

Master - Business Law

Universty of Ouagadougou

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Miknam Bonkoungou