MIKO MCCRUMBY
Gardena,CA
Summary
Detail-oriented professional with 20 years in customer service and operations. Expertise includes transaction processing, claims resolution, record maintenance, and policy adherence in high-volume settings. Skilled in staff training, conducting audits, and fostering effective communication among customers and teams.
Overview
20
20
years of professional experience
Work History
Lead Cashier
AMAZON FRESH
06.2023 - 02.2026
- Led and supported cashier staff by providing guidance on register procedures, cash-handling practices, customer service, and operational standards.
- Operated cash registers with accountability for daily transactions, ensuring accuracy in a fast-paced retail environment.
- Assisted with cash drawer balancing and reconciled transaction discrepancies to uphold financial integrity.
- Provided professional customer service and resolved customer concerns while maintaining a positive checkout experience.
- Trained and assisted team members in following company policies, procedures, and operational requirements.
- Assisted with cash drawer balancing, reconciliation, and resolution of transaction discrepancies.
- Monitored cashier operations, ensuring compliance with cash-handling procedures and enhancing overall accuracy.
- Assisted management with daily operations and maintained productivity during high-volume business periods.
Level 1 Case Manager
AMERICAN HONDA MOTORS
10.2019 - 04.2023
- Resolved escalated customer inquiries using analytical and problem-solving skills, ensuring timely and effective case resolution.
- Coordinated with regional management and multiple departments to resolve complex customer issues and achieve appropriate outcomes.
- Coordinated with regional management and departments to address complex customer issues and achieve satisfactory outcomes.
- Managed multiple cases and priorities while meeting established deadlines and service expectations.
- Maintained accurate case records and coding while ensuring compliance with company policies and procedures.
- Managed multiple cases and priorities, consistently meeting deadlines and service expectations.
City Carrier
UNITED STATES POSTAL SERVICE
08.2017 - 04.2019
- Processed all classes of mail and parcels, ensuring efficient and accurate delivery along assigned routes.
- Prepared, organized, and processed all classes of mail and parcels for efficient and accurate delivery along assigned routes.
- Handled registered and insured mail in accordance with established security and handling requirements.
- Delivered professional customer service and provided accurate postal information to the public, enhancing customer satisfaction.
- Provided professional customer service and accurate postal information to the public.
- Reported unusual incidents and operational concerns to management promptly, facilitating timely resolutions.
Principal Cash and Trade Representative
CITIGROUP
01.2006 - 02.2017
- Managed daily mailroom operations, overseeing barcode inventory, scanning, imaging, document processing, and dispatch to ensure accuracy and efficiency.
- Supervised and trained 40 employees on company policies, procedures, and performance expectations to enhance team compliance and performance.
- Conducted biweekly audit meetings, collaborating with management to identify and resolve discrepancies, improving overall operational integrity.
- Implemented quality-control processes and maintained production levels consistently above 100% of established targets.
- Prepared and completed specialized document processing aligned with U.S. Department of State standards, ensuring compliance and security.
- Maintained accurate records and monitored inventory throughout document-processing operations.
Education
Associate of Arts Degree - Business
WEST LOS ANGELES COLLEGE
Culver City, CA06-2024
Skills
- Cash Handling Procedures
- Transaction Processing
- Cash Register Management
- Point of Sale Transactions
- Transaction Reconciliation
- Discrepancy Resolution
- Customer Service Support
- Process Improvement
- Operational Assistance
- Microsoft Office
- Microsoft Excel
- Access
- PowerPoint
- Salesforce
- Data Management
- Document Handling
- Adobe Acrobat
- Postal regulations
- Employee training
- Staff mentoring
- Collaborative Teamwork
- Team collaboration
- Communication
- Problem-Solving
- Empathy
- Trust Building
- Accountability
- Professional conduct
- Cash Register Operation
- Operational Assistance
Technical And Additional Skills
- Microsoft Office
- Microsoft Excel
- PowerPoint
- Access
- Adobe Acrobat
- Salesforce
- Lockbox Operations
- Six Sigma
- Batching
- Imaging
- Extractions
- Exceptions
- USPS Mail/Parcel Regulations
- Inventory Management
- Invoice Management
- Data Entry
- Call Center Operations
- Independent Work
- Team Settings
- Communication
- Problem-Solving
- Empathy
- Trust Building
- Accountability
- Professional Demeanor
Timeline
Lead Cashier
AMAZON FRESH
06.2023 - 02.2026
Level 1 Case Manager
AMERICAN HONDA MOTORS
10.2019 - 04.2023
City Carrier
UNITED STATES POSTAL SERVICE
08.2017 - 04.2019
Principal Cash and Trade Representative
CITIGROUP
01.2006 - 02.2017
Associate of Arts Degree - Business
WEST LOS ANGELES COLLEGE