Miko Pearcy
Brownsburg,IN
Summary
Results-driven professional with focus in underwriting/escrow processes, bringing a commitment to accuracy. Proven ability to streamline processes and enhance team collaboration. Known for reliability and adaptability in high-volume, fast-paced, dynamic environments, with strong skills in compliance, accuracy, and customer service.
Overview
16
16
years of professional experience
Work History
Escrow Specialist, I
Carrington Mortgage Services, Llc
08.2023 - Current
- Learned to manage escrow funds ensuring compliance with regulations.
- Ensures compliance with state regulations and company policies by meticulously reviewing documentation and procedures.
- Conducts thorough audits of Escrow Loans, identifying discrepancies and rectifying them promptly.
- Generates financial projections for over +150/daily Loan Modifications and forecasts for short- and long-term timeframes while maintaining a +99% Quality Control rating.
- Serves as a reliable back-up to Bankruptcy Loan Modifications, Bankruptcy Mass Analysis Review, and conducting Bankruptcy Reports.
- Maintains understanding of industry standards and best practices in escrow services.
- Aided in developing training documents and other materials to streamline team efficiency and processes.
- Assists in training new team members on escrow process specifics, enhancing overall department efficiency.
Project Coordinator - Exteriors
Lowe's Companies Inc
08.2016 - 06.2018
- Coordinated project schedules, ensuring alignment with expectations and resource availability for Exterior Projects across 17 Lowe's Stores.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for all projects and kept accurate and current data in each file.
- Responded to requests for information to all inquiring parties.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Cultivated strong relationships with all project stakeholders, through transparent communication.
- Assisted other team members with overseeing their workloads in their absences.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Utilized CRM software to document interactions and track customer requests effectively.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Eligibility Specialist
ACS Xerox
06.2015 - 08.2016
- Reviewed eligibility applications to determine compliance with regulatory requirements.
- Trained new staff on eligibility guidelines and application processing procedures.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Processed and certified documents for accuracy and compliance with government regulations.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Handled high-volume inbound calls for client inquiries, resolving issues and providing accurate information efficiently.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
Quality Control Analyst
StreetLinks Lender Solutions
01.2010 - 07.2012
- Evaluated property appraisals to ensure compliance with underwriting guidelines and regulatory standards.
- Collaborated with cross-functional teams to streamline appraisal processes and enhance operational efficiency.
- Mentored junior underwriters, providing guidance on complex appraisal scenarios and industry best practices.
- Developed training materials for new staff, facilitating knowledge transfer and improving team performance.
- Enhanced appraisal quality by conducting thorough underwriting reviews and providing insightful feedback to appraisers.
- Achieved accuracy goals consistently throughout tenure as an Appraisal Underwriter by diligently reviewing all documentation associated with each valuation.
- Managed inbound customer inquiries, resolving issues and providing accurate information efficiently.
- Served on multiple Appraisal Review Teams and In-bound Phone Teams throughout tenure
- Optimized review timeframes by creating and implementing standardized checklists for more efficient underwriting practices.
Education
GED -
Walker Career Center For Adult Education
IndianapolisSkills
- Dedicated work ethic
- Analytical problem-solving
- Organizational time strategies
- Detail-oriented approach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Languages
English
Native or Bilingual
Spanish
Elementary
Software
Encompass
ACI Appraisal Software
Oracle
Sagent/FiServ/LoanServ
MicroSoft Office 365
SaaS Programs
RR Donnelley (Pivot)
Timeline
Escrow Specialist, I
Carrington Mortgage Services, Llc
08.2023 - Current
Project Coordinator - Exteriors
Lowe's Companies Inc
08.2016 - 06.2018
Eligibility Specialist
ACS Xerox
06.2015 - 08.2016
Quality Control Analyst
StreetLinks Lender Solutions
01.2010 - 07.2012
GED -
Walker Career Center For Adult Education
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