Miko Spencer
Naperville,IL
Summary
Proven leader in the hospitality and food service industry, with a track record of elevating customer satisfaction and streamlining operations. Skilled in budget control and team training, I excel in fostering environments that encourage teamwork and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager/Bar Manager
WhirlyBall
01.2023 - Current
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans and goals to address them.
- Oversaw all FOH and Amusement staff, as well as writing schedule for all servers, bartenders, referees, guest service agents, and facilities manager.
- Managed budgets effectively, consistently staying within metrics for optimal liquor/beer/draft costs
- Increased revenue with creative marketing initiatives and promotional events such as, but not limited to, Beat The Brewer
- Crafted special drink and cocktail menu items for seasonal offerings and promotions.
- Cultivated new business opportunities by attending industry conferences, networking events, and conducting targeted outreach initiatives.
District General Manager
Bonita Bowls
07.2022 - 01.2023
- Increased district-wide efficiency by implementing new management strategies and streamlining processes.
- Enhanced employee performance through comprehensive training programs and regular evaluations.
- Developed a strong district team by recruiting, hiring, and mentoring high-quality candidates for various roles.
- Improved customer satisfaction levels by addressing concerns and implementing feedback-driven improvements.
- Optimized resource allocation to maximize the district''s overall profitability and financial stability.
- Introducing and implemented food safety protocols and procedures where there weren't any prior.
- Creating recipes for seasonal and year round menus.
- Reduced food waste by creating proper inventory tracking and implementing proper food storage techniques.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing, selecting new vendors, and monitoring labor expenses.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives for a much younger staff.
Assistant General Manager/Assistant Lead Kitchen
Core Life Eatery
08.2018 - 07.2022
- Delivered superior training and leadership to teams of up to 35 to boost performance and help team members achieve performance targets.
- Managed team schedule with eye for coverage needs and individual strengths.
- Kept employees operating productively and working on task to meet business and customer needs.
- Ran shift as well as working/learning all back of house procedures and recipes.
- Assisted in small marketing for upcoming events, catering, and new restaurant awareness.
- Assisted in continuous training of current staff of all new and changling procedures, menu items, and prep guides.
- Handled cash accurately and prepared deposits.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Managed budget implementations, employee evaluations and contract details.
Apprentice General Manager
Chipotle
04.2019 - 12.2021
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Carefully interviewed, selected, and trained supervised staff at the Crew and Management level.
- Perform semi annual performance reviews to all Crew and hourly Management staff and provide raises when deemed appropriate.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw all font of house and back of house staff to maintain adequate staffing and minimize overtime.
- Responsible for the forecasting of store sales and the assurance to stay within 6% of each weekly forecast as well as entire month forecast.
- Set up catering, fundraisers, as well as promo days in order to strengthen community engagement as well as boost sales.
- Organize and direct worker training programs as well as reformulating opening and closing procedures
- Conducts regular audits to ensure overall compliance.
- Provides assistance to GM in all facets of daily operation, acting as manager on duty in the absence of the General Manager
Service Manager
Chipotle
07.2016 - 04.2019
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Maintain food and equipment inventories, and keep inventory records.
- Managing crew breaks, shift changes, line schedules, and opening and closing procedures.
- Assisting with Crew performance reviews and the resolution of performance issues.
- Order and purchase equipment, office supplies, kitchen supplies, and uniforms.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assess staffing needs, and recruit staff using methods such as online advertisements or attendance at job fairs.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services.
Crew Member
Taco Bell
02.2017 - 01.2018
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Take food and drink orders and receive payment from customers.
- Ensure all orders are made quickly, accurately, and according to portion sizes and weight expectations for all in house and drive thru orders.
Kitchen Manager
Chipotle
01.2014 - 07.2016
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Ensure all food safety procedures are followed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Schedule and receive food and dry good deliveries, checking delivery contents to verify product quality and quantity.
- Assist with maintaining food and equipment inventories, and keep inventory records.
- Monitoring food waste and inventory levels, and resolving food quality issues.
- Training and developing Crew members to be future Kitchen Managers.
- Order and purchase equipment and kitchen supplies.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal, pest control, and inspections.
Education
Some College (No Degree) - Business And Education
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Willowbrook High School
Villa Park, IL06.2012
Skills
- Training
- Attention to detail
- Food safety
- Flexibility
- Staff scheduling
- Reliability
- Policy Development and Enforcement
- Recruitment and Hiring
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
Certification
- Naperville BASSET - Expires Feb 2026
- Illinois Food Allergens Course - Expires May 2026
- ServSafe Manager Certification - Expires May 2026
Timeline
Operations Manager/Bar Manager
WhirlyBall
01.2023 - Current
District General Manager
Bonita Bowls
07.2022 - 01.2023
Apprentice General Manager
Chipotle
04.2019 - 12.2021
Assistant General Manager/Assistant Lead Kitchen
Core Life Eatery
08.2018 - 07.2022
Crew Member
Taco Bell
02.2017 - 01.2018
Service Manager
Chipotle
07.2016 - 04.2019
Kitchen Manager
Chipotle
01.2014 - 07.2016
Some College (No Degree) - Business And Education
College of DuPage
High School Diploma -
Willowbrook High School
- Naperville BASSET - Expires Feb 2026
- Illinois Food Allergens Course - Expires May 2026
- ServSafe Manager Certification - Expires May 2026
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