Summary
Overview
Work History
Education
Skills
Timeline
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Mikole Nelson

Detroit,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Sales Insurance Agent

EHG INSURANCE
10.2022 - 03.2023
  • Taking over 200 inbound calls as leads for license agents
  • Explaining difference between Medicare and Medicaid for those eligible for Medicare
  • Handling special needs for those 65 and over
  • Studied for Accident/Life licenses
  • The ability to negotiate and overcoming objectives
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

Customer Service Representative

LoanDepot
09.2020 - 05.2022
  • Remote)
  • Handling over 400 inbound calls (cold calling) to gain leads for MLO
  • Providing excellent customer service skills when sending leads over
  • Answering any Mortgage questions such VA, FHA, CONVENTIONAL knowing the difference
  • The ability to work from home with less supervision
  • Worked over 40hrs when requested
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Loan Modification Specialist

GREENSKY, GOLDSACHS
10.2017 - 06.2020
  • Collecting on accounts 0-120 days past dues
  • The ability to overcoming objectives by superior negotiation skills
  • Working over 50 hours upon request
  • Gained leadership skills by training over 50 new hires remotely
  • Modifying loans that were past due during pandemic
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Collaborated with loan officers to develop strategies for managing loan application processing.

Education

Affinity Mortgage - MORTGAGE LOAN ORIGNATOR

Affinity Mortgage
San Fernando

Skills

  • Clinical Support
  • Building Rapport
  • Creative Solutions
  • Staff Training
  • Training Development Aptitude
  • Sound Judgment
  • Negation skills
  • Buyer Seller Agreements

Timeline

Sales Insurance Agent

EHG INSURANCE
10.2022 - 03.2023

Customer Service Representative

LoanDepot
09.2020 - 05.2022

Loan Modification Specialist

GREENSKY, GOLDSACHS
10.2017 - 06.2020

Affinity Mortgage - MORTGAGE LOAN ORIGNATOR

Affinity Mortgage

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Mikole Nelson