Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Flight Attendant
American Airlines
01.2013 - Current
Attend preflight briefings on the details of the flight conduct preflight checks in the cabin of aircraft and verify emergency equipment ensure that adequate supplies and service items are onboard inform and ensure passengers understand and follow safety regulations demonstrate the use of the safety and emergency equipment provide service to all guest serve beverages, meals and snacks administer first aid to passengers or coordinate first aid efforts when needed.
ACP
Baptist Medical Center
01.2008 - 01.2013
As an associate care provider i quickly assessed patients' conditions upon arrival in the ER. Administer basic life support (BLS) measures, including CPR, wound care and splinting along with starting IV's. I served as a versatile resource throughout the hospital. I assisted in various departments (e.g. ICU, Pediatrics, Cardiology, and radiology based on staffing needs. I also maintain flexibili9ty and adaptability to changing assignments. Document patient information accurately and promptly and communicate effectively with colleagues,patients,and their families. As an ACP i adhered to hospitals policies, protocols, and legal requirements along with prioritize safety for patients , co-workers and myself.
Front Desk Agent
Extended Stay Hotels
01.2006 - 01.2008
As aFront Desk Agent, I play a pivotal role in ensuring a seamless guest experience. My responsibilities extend beyond routine check-ins and check-outs; I contributed to the efficient scaling of our hotel operations. i also performed many customer service related duties that included opening and closing the hotel at times i was the acting manager as i was the only person on property at times also i handled the customer complaints as well as check-ins and reservations. Assigning rooms based on guest preference3s and availability. Ensuring rooms are clean and tidy and well furnished.
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