Miku Fukuyama
Louisville,KY
Summary
Professional with strong background in ensuring software quality and reliability. Adept at identifying and resolving issues through rigorous testing and analysis. Skilled in utilizing various testing tools and methodologies. Strong emphasis on collaboration and adaptability, consistently contributing to team success and project goals. Known for thoroughness, problem-solving, and maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support and Systems Administrator
RedeApp
Louisville, KY
07.2024 - Current
- Identify, document and track app defects using JIRA for efficient resolution.
- Create detailed bug reports complete with reproduction steps, enabling swift resolution by developers.
- Collaborate with developers to ensure timely resolution of identified issues.
- Cultivate strong customer relationships as a member of the Customer Success team to enhance satisfaction and retention.
- Provide backup as-needed for our Customer Support team, resolving customer inquiries through effective communication and problem-solving techniques.
Sales Associate
Davis Fitness Development Inc.
Louisville, KY
04.2023 - Current
- Engage with leads to coordinate bookings for introductory complimentary classes.
- Facilitate engaging orientations to ensure first-time guests feel valued and informed.
- Execute membership sales post-class for new guests and conduct follow-up calls to prospective members.
- Demonstrate product knowledge to educate clients on the workout.
- Assist in creating a welcoming environment to enhance member experiences and retention.
- Manage membership cancellations and refunds in accordance with studio policy.
Workers’ Compensation Claims Coordinator
ProService Hawaii
Hawaii
12.2018 - 02.2019
- Executed intake procedures and conducted routine follow-ups for injured workers, ensuring accurate documentation and compliance.
Legal Secretary
Goodsill Anderson Quinn & Stifel
06.2018 - 09.2018
- Managed scheduling, documentation, and communication to support four attorneys effectively.
- Prepared legal documents, ensuring compliance with firm standards.
- Monitored and facilitated payment of invoices.
Education
Master of Science - Computer Science
University of Louisville
Louisville, KY12.2022
Bachelor of Arts - Economics
Kenyon College
05.2018
Skills
- Proficient in cloud platforms: AWS, GCP, Azure
- Skilled in software development using C, C, Java, Python, and SQL
- Fluent in English with conversational skills in Japanese and Spanish
Certification
ServiceNow System Administrator (obtained March 2023)
Timeline
Technical Support and Systems Administrator
RedeApp
07.2024 - Current
Sales Associate
Davis Fitness Development Inc.
04.2023 - Current
Workers’ Compensation Claims Coordinator
ProService Hawaii
12.2018 - 02.2019
Legal Secretary
Goodsill Anderson Quinn & Stifel
06.2018 - 09.2018
Bachelor of Arts - Economics
Kenyon College
Master of Science - Computer Science
University of Louisville