MiKya Jones-Dawson
Temple Hills,USA
Summary
Reliable barista and cashier with a strong background in beverage preparation, guest service, and cash reconciliation in fast-paced food service settings. Supports team performance through training new staff, maintaining sanitation standards, and resolving customer concerns with care and efficiency.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Barista - Union Station - Part-Time
Blue Bottle Coffee
Washington, DC
11.2025 - 05.2026
- Delivered exceptional customer service by welcoming customers warmly and promptly addressing their needs
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Maintained high quality standards in drink preparation, contributing to customer satisfaction
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Educated customers on current industry trends related to specialty coffees and provided relevant insights
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Starbucks Barista
Target
Hampton, VA
09.2024 - 09.2025
- Focused on delivering exceptional guest service within a busy Target Starbucks environment, mastering the craft of beverage preparation and food handling according to strict Starbucks and Target brand standards.
- Skillfully managed POS transactions and cash reconciliation, ensuring accuracy and contributing to smooth daily operations.
- Maintained clean and inviting atmosphere while prioritizing food safety and sanitation guidelines.
- Provided training to staff to enhance service quality and operational efficiency in the Starbucks environment.
- Collaborated effectively with the wider Food & Beverage team, assisting with inventory management and stock replenishment, eager to support overall department efficiency.
Cashier/Sandwich Artist
Jersey Mike's Subs
Hampton, VA
06.2024 - 08.2024
- Managed customer experience at high-volume quick-service restaurant, ensuring satisfaction and efficient service.
- Successfully managed all aspects of the customer experience at a high-volume quick-service restaurant.
- Collaborated on food preparation, upheld food safety standards, and maintained a clean, welcoming dining area, fostering a positive team environment.
- Enhanced communication and problem-solving abilities to effectively address customer needs during peak service hours.
Barista Trainer
Dunn Bros Coffee
Minneapolis, MN
03.2024 - 05.2024
- Trained new baristas on coffee preparation techniques and equipment operation.
- Trained team members in crafting beverages to meet company standards and enhance customer satisfaction.
- Developed training materials to enhance barista skills and knowledge.
Barista
Sodexo
Minneapolis, MN
01.2024 - 03.2024
Barista Trainer and Cashier
Nickelodeon Universe Mall of America
01.2023 - 01.2024
- Focused on creating a positive experience for every customer.
- Forging positive relationships with customers and colleagues.
- Delivered prompt food and beverage service to enhance customer satisfaction.
- Built positive relationships with customers and colleagues to foster a welcoming environment.
- Supported team productivity by keeping employees focused and providing necessary assistance.
Starbucks Barista
Starbucks
Minneapolis, MN
05.2023 - 11.2023
Barista
Bober Tea and Mochi Dough
Minneapolis, MN
05.2022 - 10.2022
- Meet all customers with respect, and ensure that they feel welcomed in the environment.
- Prepare all food and beverages according to company aesthetic.
- Addressed customer needs while maintaining an organized and sanitized workstation.
- Prepared food and beverages to align with company aesthetic standards.
Cashier/Server
Walker Methodist Place
Minneapolis, MN
08.2021 - 05.2022
- Ensured cleanliness in the environment to promote a safe and pleasant atmosphere.
- Increased customer satisfaction by resolving product and quality issues.
- Fulfilled customer requests promptly to ensure satisfaction.
- Maintained clean environment to enhance customer experience.
- Performed daily tasks with precision in a fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated reliability by maintaining punctual attendance and being ready to work.
- Addressed and completed customer requests to ensure satisfaction.
Education
High School Diploma -
Patrick Henry High School
Minneapolis, MN 09.2019 - 06.2023
Skills
- Espresso preparation
- Barista experience
- Coffee preparation and beverage crafting
- Sanitation practices for equipment and food handling
- Workstation organization and cleanliness
- Cash handling and payment processing methods
- Customer support and guest services
- Complaint resolution and follow-ups
- Promotional activities for products
- Leadership in team settings
- Effective communication skills
- Food service management strategies
- Allergen awareness in food handling
- Food safety
- Food quality maintenance
- Food preparation
- Cashiering
- Payment processing (both electronic and traditional)
- Customer service
- Guest relations
- Guest services
- Customer complaint resolution
- Inquiry handling
- Customer follow-ups
- Product promotion
- Serving Experience
- Hospitality
- Stocking
- Team leadership
- Team management
- Communication skills
- Relationship building
- Sanitation practices
- Allergen awareness
- Food service management
- Attention to detail
- Active listening
- Professional demeanor
- Active listener
- Relationship building
- Espresso preparation
- Inventory management
- Team collaboration
- Decision-making
- Display case merchandising
- Product upselling
- Ingredient restocking
Certification
ServSafe
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Barista - Union Station - Part-Time
Blue Bottle Coffee
11.2025 - 05.2026
Starbucks Barista
Target
09.2024 - 09.2025
Cashier/Sandwich Artist
Jersey Mike's Subs
06.2024 - 08.2024
Barista Trainer
Dunn Bros Coffee
03.2024 - 05.2024
Barista
Sodexo
01.2024 - 03.2024
Starbucks Barista
Starbucks
05.2023 - 11.2023
Barista Trainer and Cashier
Nickelodeon Universe Mall of America
01.2023 - 01.2024
Barista
Bober Tea and Mochi Dough
05.2022 - 10.2022
Cashier/Server
Walker Methodist Place
08.2021 - 05.2022
High School Diploma -
Patrick Henry High School
09.2019 - 06.2023