Mikyah Lopez
Wilmington,DE
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Property Manager
Concordia Properties
05.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Scheduled contractors/ vendor for unit turnovers.
- Prioritize and assign maintenance work orders to maintenance technicians.
- Worked closely with Leasing Manager to met occupancy goals.
- Conducted regular inspections of both interior and exterior of properties for damage.
Assistant Property Manager
City Wide Realty Inc
10.2018 - 05.2022
- Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
- Assist rental agents with paperwork, negotiations, and questions about inventory
- Train new employees and new agents
- Assist owners with management of properties
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Attended staff meetings and took extensive notes to share with property manager.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Front Desk Agent
Holiday Inn Express
06.2016 - 10.2018
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques and hotel operations.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Food Service Worker
12th Street Catering
06.2014 - 06.2016
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Monitored food quality and freshness throughout day.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Retail Cashier
Target
01.2013 - 03.2014
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Connected with customers to support positive transaction experiences and address service concerns.
Education
High School Diploma -
West Philadelphia
Philadelphia, PA06.2014
Skills
- Business Development
- Contract Negotiation
- Maintenance Scheduling
- Tenant Relations
- Proficient Yardi, Appfolio, Rent Cafe
- Advanced in Microsoft Software
- Conflict Resolution
- Decision Making
- Quick Learner
- Customer Service
Timeline
Property Manager
Concordia Properties
05.2022 - Current
Assistant Property Manager
City Wide Realty Inc
10.2018 - 05.2022
Front Desk Agent
Holiday Inn Express
06.2016 - 10.2018
Food Service Worker
12th Street Catering
06.2014 - 06.2016
Retail Cashier
Target
01.2013 - 03.2014
High School Diploma -
West Philadelphia
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