Mikyah Stacks
Athens,GA
Summary
Achieved significant improvements in store operations and customer service, leveraging trend awareness and retail sales skills to exceed performance targets. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Old Navy
09.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Co-Manager
Journeys Shoe Store
12.2021 - 04.2023
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Approved regular payroll submissions for employees.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Merchandise Associate
T.J. Maxx
03.2020 - 08.2021
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Greeted, serviced, and thanked all customers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Created attractive displays to promote items.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2021
Skills
- Regulatory Compliance
- Money Handling
- Customer Service
- Loss Prevention
- Order Processing
- Display Setup
- Fitting room maintenance
- Retail Sales
- Interpersonal and written communication
- Teamwork and Collaboration
- Store maintenance
- Stocking and Receiving
- Cash Handling
- Transaction Processing
- Trend Awareness
- Brand representation
- POS system operations
- Conflict Resolution
- Teamwork
Timeline
Retail Sales Associate
Old Navy
09.2023 - 01.2024
Co-Manager
Journeys Shoe Store
12.2021 - 04.2023
Merchandise Associate
T.J. Maxx
03.2020 - 08.2021
High School Diploma -
Valdosta High School