Angela Atkins
Memphis,TN
Summary
With a proven track record at the City of Memphis, I excel in fleet management and possess strong vendor relationship management skills. Expert in ensuring regulatory compliance and driving operational efficiency, I've significantly enhanced service execution and educational program outcomes, demonstrating exceptional stress management and project leadership.
Overview
34
34
years of professional experience
Work History
CDL Class B Driver
City of Memphis
Memphis, TN
03.2024 - Current
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
Transportation Coordinator
ABM Transportation
Memphis, TN
08.2018 - 12.2023
- Verified and documented breakage and unsalable products, identifying overall trends.
- Created daily and weekly delivery window reports utilizing transport data.
- Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
Dispatch Coordinator
Durham Transportation
Memphis, TN
05.2013 - 08.2018
- Maintained cleanliness of truck cab interior by following company sanitation protocols
- Exercised sound judgment when dealing with difficult situations such as hazardous road conditions or emergency detours
- Ensured compliance with DOT regulations regarding hours of service, maintenance records and vehicle inspection reports
- Adapted quickly to changes in work schedule due to unforeseen circumstances such as traffic delays or breakdowns
- Handled calls from drivers, customer service, and other route-related inquiries
- Coordinated pickup and delivery of freight to clients in a timely manner
- Tracked shipment status and kept customers informed of progress
- Maintained records to allow for proper maintenance of vehicles
- Evaluated problematic conditions affecting service levels and reacted accordingly to resolve issues
- Managed the scheduling of multiple trucks for daily routes while ensuring all orders were delivered in a timely manner
- Contacted customers to communicate variances in delivery times
- Developed efficient processes for dispatching drivers to ensure timely deliveries
Director of Educational Services
Catholic Dioceses of Memphis
Memphis, TN
02.1991 - 02.2013
- Engaged community partners in order to develop resources that support educational success
- Participated in collaborative problem solving initiatives aimed at improving educational outcomes for all students
- Developed and implemented comprehensive educational plans for students with learning disabilities
- Managed a team of educators responsible for providing services to students with disabilities
- Maintained current knowledge of relevant state laws, regulations, guidelines, standards, policies, and procedures governing special education services
Education
High School Diploma -
Sheffield High School
Memphis, TNApplied Psychology
Southwest Community College
Memphis, TennSkills
- Weather condition awareness
- Safe driving practices
- Stress management
- Patience and empathy
- Inventory coordination
- Vendor relationship management
- Diagnostic skills
- Fleet management expertise
- Scheduling and coordination
- Project management fundamentals
- Budgeting and cost control
- Regulatory compliance
- Preventive maintenance planning
- Inventory control management
Timeline
CDL Class B Driver
City of Memphis
03.2024 - Current
Transportation Coordinator
ABM Transportation
08.2018 - 12.2023
Dispatch Coordinator
Durham Transportation
05.2013 - 08.2018
Director of Educational Services
Catholic Dioceses of Memphis
02.1991 - 02.2013
High School Diploma -
Sheffield High School
Applied Psychology
Southwest Community College
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