Mikyla Richardson-Wiggins
Pensacola,FL
Summary
Clinical ophthalmic professional with 3+ years of experience in diagnostic imaging, patient workflow optimization, and provider support in optometry and ophthalmology settings. Skilled in OCT, visual fields, fundus imaging, refraction, and EMR documentation. Known for delivering high-quality technical training, troubleshooting equipment issues, and improving clinic efficiency. Experienced in supporting clinicians, onboarding new staff, and adapting quickly to new technologies—making me well-prepared to provide exceptional applications support for imaging platforms, software solutions, and diagnostic systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician / Scribe
Mills Eye & Facial Surgery
09.2023 - Current
- Operate advanced diagnostic equipment including OCT, HVF, topography, fundus imaging, and anterior segment photography, ensuring accurate results and compliance with physician protocols.
- Provide provider-facing support, prepping diagnostic data, documenting findings, and ensuring seamless transfer into EMR systems.
- Troubleshoot equipment issues, calibrate devices, and report technical inconsistencies—directly aligned with Clinical Application Specialist responsibilities.
- Train new technicians on diagnostic workflows, imaging procedures, documentation standards, and patient throughput optimization.
- Assist in minor surgical procedures and pre/post-operative workflows with precision and adherence to clinical protocols.
Lead Optometric Technician
Clarkson Eyecare
05.2022 - 07.2023
- Led daily operations for a high-volume clinic, ensuring efficient patient flow and timely diagnostic testing.
- Provided extensive training to new team members on diagnostic imaging, refraction, and EMR use—mirroring Topcon’s customer training expectations.
- Managed equipment readiness, troubleshooting, and workflow improvements to increase practice efficiency.
- Delivered high-level patient instruction, presenting complex information clearly and professionally.
Patient Relations & Business Support Intern
N Brereton Medical Technologies LLC
01.2022 - 03.2022
- Collaborated with healthcare professionals to identify skill sets and workflow needs.
- Built strong communication skills used today when educating providers and supporting clinics.
- Strengthened abilities in professional relationship building—important for supporting Topcon clients and field staff.
Education
Bachelor of Health Sciences - Healthcare Administration
University of West Florida
Associate of Arts - Pre-Nursing
Pensacola State College
Skills
- Clinical Skills
- Diagnostic Testing
- Fundus Photography
- Refractions
- Adaptability
- Team Player
- Contact Lens Training
- Diagnostic Workflow Optimization
- Technical / Applications Support Skills
- Troubleshooting Imaging Devices
- Staff Training & Onboarding
- EMR System Navigation
- Clinical Workflow Analysis
- Device Setup, Calibration & User Guidance
- Professionalsm
- Strong Communication
- Clinic Efficiency Improvement
- Customer / Provider Support
- Problem Solving
- Cross-Functional Collaboration
Certification
- Ophthalmic Scribe Certified (OSC) – IJCAHPO (2025–2028)
- Certified Ophthalmic Assistant (COA) – IJCAHPO (2025–2028)
- Good Clinical Practice (GCP) – NIH
- Responsible Conduct of Research (RCR) – CITI
- Basic Life Support (BLS) – Red Cross
- Shipping Dangerous Goods (SDG) – Mayo Clinic
Timeline
Ophthalmic Technician / Scribe
Mills Eye & Facial Surgery
09.2023 - Current
Lead Optometric Technician
Clarkson Eyecare
05.2022 - 07.2023
Patient Relations & Business Support Intern
N Brereton Medical Technologies LLC
01.2022 - 03.2022
Associate of Arts - Pre-Nursing
Pensacola State College
Bachelor of Health Sciences - Healthcare Administration
University of West Florida