Mikylah Johnson
Gilbert,AZ
Summary
I'm a certified entry-level Sterile Processing Technician with hands-on experience from clinical rotations and classroom training. I've learned how to clean, assemble, and sterilize surgical instruments and take pride in helping keep operating rooms safe, organized, and ready for procedures. I'm detail-oriented, quick to learn, and enjoy working as part of a team to support patient care.
Overview
6
6
years of professional experience
Work History
Cashier
Lowes Front End
01.2023 - Current
- Greeted customers and delivered exceptional service to ensure positive shopping experiences.
- Assisted customers with product inquiries and located items efficiently.
- Operated registers to process transactions, returns, and exchanges with 100% accuracy.
- Maintained a clean , organized, and fully stocked front-end area in compliance with store standards.
- Collaborated with team members to support smooth operations during peak hours.
CSR
Bulwark Exterminating Company
01.2021 - 01.2024
- Managed high- volume inbound calls, accurately scheduling services and setting up new customer accounts.
- Processed payments, resolved complaints, and upsold services while maintaining professionalism.
- Documented interactions precisely to ensure accurate records and follow-up.
Volunteer Missionary for The Church of Jesus Christ of Latter Day Saints
Proselyting Missionary in North Carolina Raleigh Mission & The Arizona Gilbert Service Mission
07.2020 - 01.2022
- Developed leadership and communication skills while serving diverse communities and coordinating events.
- Trained in scheduling, technology use for virtual/ in-person teaching, and hosting group activities.
- Built adaptability and interpersonal skills through daily interactions with people from varied backgrounds worldwide.
- Contributed to community service initiatives and nonprofit support, emphasizing reliability and teamwork.
Backend Customer Fulfillment
Restoration Insurance Billing
12.2019 - 06.2020
- Updated customer records and tracked progress in CRM systems (Zoho and Dash) for restoration/ insurance cases.
Education
Certified Registered Central Service Technician - Sterile Processing Techician
Heathcare Sterile Processing Associaction
Phoenix12-2025
Sterile Processing Technician School - Sterile Processing Technician
Eastern Valley Institue of Technology
Phoenix02-2025
Diploma -
Heritage Academy
Queen Creek, AZ05.2019
Skills
- Teamwork and collaboration
- Adaptable and works well under pressure
- Quality assurance
- Attention to detail
- Effective Communication
- Dependable and responsible
- Calm under pressure
- Safety protocols and infection prevention
- Organizational skills
- Time management and multitasking
Timeline
Cashier
Lowes Front End
01.2023 - Current
CSR
Bulwark Exterminating Company
01.2021 - 01.2024
Volunteer Missionary for The Church of Jesus Christ of Latter Day Saints
Proselyting Missionary in North Carolina Raleigh Mission & The Arizona Gilbert Service Mission
07.2020 - 01.2022
Backend Customer Fulfillment
Restoration Insurance Billing
12.2019 - 06.2020
Certified Registered Central Service Technician - Sterile Processing Techician
Heathcare Sterile Processing Associaction
Sterile Processing Technician School - Sterile Processing Technician
Eastern Valley Institue of Technology
Diploma -
Heritage Academy