MIL RAHAMAN
IT Analyst 3
Egg Harbor Township,NJ
Summary
Computer Information professional with 7+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Successful background maintaining efficient Windows, Mac and Linux systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
IT Analyst 3
USLBM
Hammonton, NJ
12.2020 - Current
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Plan, coordinate, and implement network security measures to protect data, software, and hardware
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use
- Design, configure, and test computer hardware, networking software and operating system software
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
- Collaborate with client(s), internal teams, vendors and other third parties on the resolution and timely follow up of issues
- Train people in computer system use
- Perform routine network startup and shutdown procedures, and maintain control records
- Maintain logs related to network functions, as well as maintenance and repair records.
System Administrator
Atlantic City Contact Center
Atlantic City, NJ
06.2019 - Current
- Diagnosed software issues and applied troubleshooting techniques to ensure swift resolution
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions
- Assessed business requirements and recommended technical products and solutions to meet needs
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
- Led server infrastructure development, quality assurance, staging and production systems
- Completed reports detailing network and systems performance, costs and downtime issues
- Resolved issues and escalated problems with knowledgeable support and quality service
- Made recommendations regarding information technology infrastructure overhauls.
Technical Analyst
Conduent
Atlantic City, NJ
08.2017 - 05.2019
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Delivered technical sales presentations to prospects and presented benefits and value of insurance products
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Associate of Science - Information Technology
ATLANTIC CAPE COMMUNITY COLLEGE
Bachelor of Science (B.S - Computer Information Systems Candidate
WESTERN GOVERNORS’ UNIVERSITY
04.2021 - Current
Skills
undefined
Timeline
Bachelor of Science (B.S - Computer Information Systems Candidate
WESTERN GOVERNORS’ UNIVERSITY
04.2021 - Current
IT Analyst 3
USLBM
12.2020 - Current
System Administrator
Atlantic City Contact Center
06.2019 - Current
Technical Analyst
Conduent
08.2017 - 05.2019
Associate of Science - Information Technology
ATLANTIC CAPE COMMUNITY COLLEGE
Similar Profiles
TROY TRIPPELTROY TRIPPEL
Outside Sales Representative at USLBMOutside Sales Representative at USLBM
Raymond BickelRaymond Bickel
Truck Driver at USLBMTruck Driver at USLBM
Shavonne DardenShavonne Darden
Regional Buyer at USLBMRegional Buyer at USLBM