Hi, I’m
Mila Alexander
Monon
Summary
Property Manager with a strong background in property management and damage coordination. Skilled in overseeing daily property operations, managing tenant relations, and ensuring efficient property maintenance. Proven ability to handle damage claims and coordinate repairs in a fast-paced environment. Currently pursuing a Broker's License to further enhance my expertise and expand career opportunities in the real estate industry. Adept at managing complex tasks, improving operational processes, and delivering exceptional service to both clients and tenants.
Overview
11
years of professional experience
Work History
American Electric Power, AEPMuncie
Property Damage Coordinator
09.2024 - Current
Job overview
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Created and maintained accurate records of departmental activities, including personnel documents and project timelines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Summer Plumbing Heating & Cooling Muncie
Dispatcher/Customer Service Representative
03.2023 - 08.2024
Job overview
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Provided timely updates to customers regarding their orders or requests.
- Assisted in ordering parts for service department when needed.
- Coordinated with vendors and suppliers when ordering parts or supplies necessary for successful completion of projects.
- Verified parts availability before ordering parts for repairs or replacements.
- Assisted with ordering parts for specific repair jobs.
Mila AlexanderMuncie
Leasing Consultant/ Property Manager
08.2014 - 03.2023
Job overview
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Conducted tours of available apartments, highlighting features and amenities.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Responded to tenant requests for maintenance services in a timely manner.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Detailed application requirements and answered questions from prospective tenants.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Education
Hinds Career CenterElwood, IN
High School Diploma
05-2019
IBREA of Indianapolis Fishers, IN
Indiana Brokers License from Real Estate
Skills
- Project management
- Regulatory compliance
- Data entry
- Record keeping
- Customer service
- Process improvement
- Enforce policies
- Work Planning and Prioritization
- Vendor relations
- Scheduling and calendar management
- Documentation and recordkeeping
- Negotiation
- Adaptability
- Scheduling expertise
Timeline
Property Damage Coordinator
American Electric Power, AEP
09.2024 - Current
Dispatcher/Customer Service Representative
Summer Plumbing Heating & Cooling
03.2023 - 08.2024
Leasing Consultant/ Property Manager
Mila Alexander
08.2014 - 03.2023
Hinds Career Center
High School Diploma
IBREA of Indianapolis
Indiana Brokers License from Real Estate
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