Mila Block
San Francisco,California
Summary
Dynamic Implementation Specialist with extensive experience in customer success. Highly organized, creative, and hard working to design tailored solutions.
Overview
3
3
years of professional experience
Work History
Enterprise Implementation Specialist
Attentive
01.2023 - Current
- Strategically designs and leads clients through technical implementation of SMS product via effective cross-channel orchestration, achieving over $1.7MM+ quarterly GNB. Achieved 107% of Q4 quota (in progress), 112% of Q3 Quota, 143% of Q2 Quota and 132% of Q1 Quota.
- Awarded Company All Star Award - All Time Launch Leader
- Pilots global expansions in new geo-markets (APAC & EMEA), navigating regional specifications and nuances.
- Serves as the dedicated international subject matter expert, partnering closely with Product and Enablement teams to support successful expansion, with particular emphasis on APAC region.
Implementation Specialist (International)
Attentive
09.2022 - 01.2023
- Piloted expansion into 12 new beta geo-markets (EMEA & APAC) by helping clients develop and execute effective omni-channel expansion strategies.
- Lead team in international launches (50+).
- Implemented effective change by working cross functionally to develop both internal and external resources, build trainings, and enhance platform to support global solutions.
Implementation Associate
Attentive
10.2021 - 08.2022
- Led nationwide implementation team by achieving highest number of launches, 300+ launches
- Awarded peer-nominated company All Star for ongoing cross-functional efforts to expedite launch process
- Effectively implemented software and strategy across mid-market, agency partnership and international clients.
Client Strategist
Attentive
01.2021 - 10.2021
- Lead team in cases solved per weekly, solving 50% above the average number of tickets, chats, and internal requests
- Demonstrated product expertise by navigating complex requests to provide tailored solutions.
Education
Bachelor of Arts in Political Science -
UNIVERSITY OF CALIFORNIA
Los Angeles, CA12.2020
Skills
- Project Management
- Solution Implementation
- Verbal and Written Communication
- Technical Troubleshooting and Problem Solving
Timeline
Enterprise Implementation Specialist
Attentive
01.2023 - Current
Implementation Specialist (International)
Attentive
09.2022 - 01.2023
Implementation Associate
Attentive
10.2021 - 08.2022
Client Strategist
Attentive
01.2021 - 10.2021
Bachelor of Arts in Political Science -
UNIVERSITY OF CALIFORNIA
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