Mila Campbell
Orlando
Summary
Dynamic bilingual professional fluent in English and Russian, offering extensive experience in esthetics, skin care, transportation safety compliance, hospitality management, and customer service. Expertise in FMCSA/DOT compliance, fostering guest relations, and effective collaboration within teams to excel in fast-paced environments. Proven ability to maintain high service standards and ensure regulatory compliance while consistently achieving customer satisfaction. Detail-oriented and reliable, with a strong commitment to delivering exceptional results that drive organizational success.
Overview
15
15
years of professional experience
Work History
Safety Department
One Holding
Orlando, FL
05.2025 - 05.2026
- Managed DOT and Federal Motor Carrier Safety Administration (FMCSA) compliance and company safety operations
- Monitored driver performance, onboarding, and safety training
- Audited HOS/ELD logs and handled roadside inspection compliance
- Investigated accidents, violations, and implemented corrective actions
- Maintained CSA scores, permits, driver files, and compliance documentation
- Coordinated with dispatch, maintenance, and drivers to ensure safe fleet operations
Host
AirBNB
Orlando, FL
09.2019 - 06.2024
- Managed guest inquiries, bookings, and reservations through the Airbnb platform.
- Provided a welcoming and comfortable environment for guests, ensuring their needs were met during their stay.
- Maintained cleanliness and organization of the property to enhance guest satisfaction.
- Communicated promptly and effectively with guests to address any questions or concerns, ensuring a positive experience.
- Handled check-in and check-out procedures, including key exchange and property walkthroughs.
- Received consistently positive reviews and ratings from guests for outstanding hospitality and service.
- Professional and achieved SuperHost status
- Multiple 5 Star ratings
- Maintain over 95% bookerate / Under10% vacancy Communicate with AirBNB Corporate
Esthetician
InStyle Hair & Day Spa
Baldwin Park, FL
09.2018 - 01.2020
- Assessed individual client needs and delivered customized skincare treatments to improve skin health and satisfaction levels.
- Educated clients on proper skincare routines and product usage for optimal results.
- Maintained cleanliness and organization of treatment areas to ensure a safe environment.
- Assisted in developing new service protocols to improve operational efficiency and client experience.
Esthetician
Instyle Hair & SPA Salon
Orlando, FL
01.2011 - 01.2014
- Provided personalized skincare consultations and treatments to clients, tailoring services to their individual needs and preferences.
- Customer service and sales. Performed facials, chemical peels, waxing. Consulted on skin care treatments and maintenance.
- Demonstrated proficiency in a wide range of skincare treatments, including facials, chemical peels, microdermabrasion, and waxing.
- Utilized advanced knowledge of skincare products and ingredients to recommend appropriate products for clients' skincare concerns and goals.
- Maintained a clean and organized workspace, ensuring compliance with sanitation and safety standards.
- Managed appointment scheduling, client inquiries, and follow-up communications to provide exceptional customer service and ensure client satisfaction.
- Collaborated with colleagues and management to promote spa services and retail products, contributing to increased sales and revenue.
Education
Skin Care And Electrology Training Program -
Florida College of Natural Health
Maitland, FL08.2011
Vocational Education Diploma - undefined
VocationalTrade Culinary College
Nakhodka, Russia05.1993
Skills
- Can effectively communicate in 2 languages English, Russian
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented, able to handle multiple tasks simultaneously
- Volunteered in Schweinfurt, Germany in support of United States troops during operation Iraqi Freedom and Enduring Freedom
- Customer Service & Client Relations
- Hospitality & Guest Experience Management
- Reservation & Booking Coordination
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Detail-Oriented & Highly Organized
- Friendly, positive attitude
- Calm under pressure
Accomplishments
Provided personalized skincare consultations and treatments to clients, tailoring services to their individual needs and preferences.
Demonstrated proficiency in a wide range of skincare treatments, including facials, chemical peels, microdermabrasion, and waxing.
Utilized advanced knowledge of skincare products and ingredients to recommend appropriate products for clients' skincare concerns and goals.
Maintained a clean and organized workspace, ensuring compliance with sanitation and safety standards. Managed appointment scheduling, client inquiries, and follow-up communications to provide exceptional customer service and ensure client satisfaction. Collaborated with colleagues and management to promote spa services and retail products, contributing to increased sales and revenue.
Timeline
Safety Department
One Holding
05.2025 - 05.2026
Host
AirBNB
09.2019 - 06.2024
Esthetician
InStyle Hair & Day Spa
09.2018 - 01.2020
Esthetician
Instyle Hair & SPA Salon
01.2011 - 01.2014
Vocational Education Diploma - undefined
VocationalTrade Culinary College
Skin Care And Electrology Training Program -
Florida College of Natural Health