Mila Kagetsu
Bellevue,Washington
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience. I have experience with leadership, being captain of my high school dance team, and enjoy a good challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waitress
Aegis Living
Kirkland, Washington
07.2023 - 09.2023
- Presented food and beverages to guests at tables.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Bussed tables, vacuumed, mopped floors, and cleaned up the restaurant during closing shifts and opening shifts.
Receptionist
Midway Health Care Therapeutics
DesMoines, WA
09.2021 - 07.2022
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed payments and updated accounts to reflect balance changes.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Swim Instructor
Arena Sports
Issaquah, WA
09.2019 - 06.2021
- Built and established lasting relationships using encouragement and personal support.
- Taught children aged 1-12 how to swim/furthering swimming skills
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Created strategies to help meet the needs of mentally and physically challenged swimmers.
- Treated minor injuries and administered first aid.
- Maintained physical endurance and agility for optimal job performance.
- Encouraged students to build confidence in and out of the water by making swimming fun.
- Enforced safety rules and procedures to minimize injuries.
- Frequently communicated with student parents to update them on their child's ability and accomplishments
Education
Bachelor of Arts - English Literature
University of Toronto
Toronto, ON04.2027
High School Diploma -
Issaquah High School
Issaquah, WA06.2023
Skills
- Multi-Line Telephone Skills
- Office Equipment Operations
- Meticulous and Organized
- Organization and Efficiency
- Visitor and Customer Relations
- Multitasking and Prioritization
- Call Answering and Routing
- Scheduling and Calendar Management
- Customer Service-Oriented
- Greeting and Seating Clients
- Verbal and Written Communication
- Courteous and Professional
- Reliable and Punctual
- Positive Attitude and Energetic
- Table Setting Arrangements
- Menu Memorization
- High-Volume Dining
- Food Safety Understanding
- Dining Customer Service
- Table Bussing
Certification
- MAST Certificate Class 13
- Food Handlers Certificate
Timeline
Restaurant Waitress
Aegis Living
07.2023 - 09.2023
Receptionist
Midway Health Care Therapeutics
09.2021 - 07.2022
Swim Instructor
Arena Sports
09.2019 - 06.2021
Bachelor of Arts - English Literature
University of Toronto
High School Diploma -
Issaquah High School