Mila Mouton
Houston,US
Summary
Experienced customer service representative with a proven track record of delivering exceptional service. Effective in addressing customer needs and resolving conflicts, I bring a customer-centric approach to every interaction. Skilled in presentation and communication, adept at building rapport and ensuring customer satisfaction. Seeking new challenges to enhance customer retention and contribute to business success.
Overview
8
8
years of professional experience
Work History
Remote Legal Intake Specialist
Chisholm Chisholm & Kilpatrick LTD
06.2023 - Current
- Collaborated with attorneys to ensure thorough understanding of case details and proper allocation of resources.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
Customer Service Enrollment Specialist (Remote)
Thriveworks
08.2019 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Ford motor company claims adjuster
Precepta
03.2020 - 08.2022
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Web Advisor
HostGator
03.2018 - 06.2019
- Provided base level IT support to non-technical personnel within and outside of the business
- Diagnosed and troubleshooted cPanel/WHM, Linux and Windows server errors Apache
- Reviewed technical documentations and procedures
- Managed call flow and responded to technical support needs of customers.
Technical Expert
Asurion
04.2016 - 03.2018
- Technical support agent for Verizon and Sprint clients
- Assisted customers with claims on damaged, lost, or stolen devices
- Remotely handled inbound calls and outbound calls for activations and troubleshooting
- Resolved technical issues via iOS and Android.
Education
Associates in Business Office Management -
Remingtion college
Houston, TX06.2016
High School Diploma -
Columbia High School
Houston, TX05.2011
Skills
- Customer Service
- Microsoft Office
- Data Entry
- Patience
- Typing
- Active Listening
- Problem Solving
- Time Management
- Sales Techniques
- Conflict Resolution
- Technical Support
- Onboarding Process
- Service Efficiency
Timeline
Remote Legal Intake Specialist
Chisholm Chisholm & Kilpatrick LTD
06.2023 - Current
Ford motor company claims adjuster
Precepta
03.2020 - 08.2022
Customer Service Enrollment Specialist (Remote)
Thriveworks
08.2019 - Current
Web Advisor
HostGator
03.2018 - 06.2019
Technical Expert
Asurion
04.2016 - 03.2018
Associates in Business Office Management -
Remingtion college
High School Diploma -
Columbia High School
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