Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mila Palm

Frederick,MD

Summary

Adaptable and teachable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have ten years of work experience which varies in customer service, real estate, home healthcare, help desk, and management. I have enjoyed applying my skills in every opportunity that I've had but now I am interested in focusing solely on working in a career that supports my educational background which would be anything in Cyber Security or anything that has a focus in tech. I believe my problem solving skills and motivated approach would be an asset to this organization.

Overview

10
10
years of professional experience

Work History

ASSISTED LIVING COORDINATOR

Cressman Lova's Therapy
Gaithersburg, Maryland
06.2017 - Current
  • Oversee the daily operations of the facility, including hiring workers, staff and supervise employee activities, while fostering an engaging, encouraging and safe environment
  • Provide budget planning to clientele and manage spending accounts
  • Actively train/coach personnel to perform duties for client such as changing bed linens, preparing meals, assisting in and out of bed, dressing, grooming and administering oral medications
  • Maintain positive relationship with facility residents and family members.
  • Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
  • Evaluated team performance and care quality.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Led, directed and motivated others to innovate and excel.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.

RELATIONSHIP ADVISOR

First United Bank & Trust
Frederick, MD
11.2020 - 11.2021
  • Perform as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans
  • Oversee all banking transactions, accurately Handle cash, process transactions and maintain daily records
  • Conduct due diligence and thorough accounts verification leading to effective loss minimization
  • Provide quality customer sales and service to identify clientele needs while maintaining existing and developing new client's relationships
  • Respond to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback
  • Maximize the efficiency and profitability of various financial products
  • Assist in training of newly hired and current team members on various tasks affiliated to the company procedures and policies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Sold and cross-sold bank products to new and existing customers.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Removed mutilated currency from circulation.
  • Placed orders for customer checks and verified starting numbers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Stocked supplies for customers and personal teller station.

Help Desk Technician

Massage Envy Spa
Dulles, VA
06.2018 - 03.2019
  • Provided daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance
  • Deployed, maintained and operated numerous devices such as PCs, data projectors, iPads, smartphones, and sound systems
  • Assisted in the installing and maintenance of the networking infrastructure
  • Helped transition wireless network from hot spots to 100% signal coverage by installing and upgrading switches, APs and routing Cat5 cable
  • Consistently provided superior quality, timely problem-solving to callers and e-mailers
  • Conduct troubleshooting to resolve IT-related and application issues for 2,000+ users.

Realtor

Long & Foster Real Estate Inc
Rockville, Maryland
03.2018 - 01.2019
  • Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
  • Determine clients' needs and financials abilities to propose solutions that suit them
  • Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing Perform comparative market analysis to estimate properties' value
  • Display and market real property to possible buyers Prepare necessary paperwork (contracts, leases, deeds, closing statements etc
  • Manage property auctions or exchanges Maintain and update listings of available properties
  • Cooperate with appraisers, escrow companies, lenders and home inspectors
  • Develop networks and cooperate with attorneys, mortgage lenders and contractors
  • Promote sales through advertisements, open houses and listing services
  • Remain knowledgeable about real estate markets and best practices
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Updated software to safeguard against security flaws.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Assistant Manager

Massage Envy Spa
Columbia, Maryland
12.2015 - 06.2018
  • Oversee and manage daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests
  • Recognize and support team goals and creating and maintaining positive relationships with team members
  • Coordinate with Franchise Owner and implement marketing efforts
  • Train monitor and coach performance of sales associates
  • Oversee and manage the daily operations of the spa
  • Assist Franchise Owner in setting and achieving all membership and retail sales goals and profitability
  • Responsible for establishing and monitoring staff and therapist work schedules
  • Maintain a professional, clean, and safe environment for employees, members and guests, while developing a culture in the franchised location that embraces and reflects the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy
  • Manage key business operations including inventory, bank deposits, marketing, etc.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Monitored security to protect employees, customers and property.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

No Degree - Information Technology Specialist Certificate

Frederick Community College
Frederick, Maryland

Bachelor of Science - Computer Networks & Cybersecurity

University of Maryland
Adelphi, Maryland
12.2021

Associate of Arts - General Studies

Frederick Community College
Frederick, MD
07.2018

Skills

  • Teambuilding
  • Data management
  • Active Directory
  • Database
  • Self-motivated professional
  • Excellent work ethic
  • Verbal and written communication
  • Critical thinking
  • Interpersonal Communication
  • Planning and Coordination
  • Experience with Zendesk
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • ATM Balancing
  • Inbound Customer Calls
  • Credits and Refunds
  • Customer Relations
  • Inventory Stocking
  • Customer Transactions
  • Shipment Procedures
  • Sweeping and Mopping
  • Cooperative Attitude
  • Customer Assistance
  • PCI (Payment Card Industry)
  • Basic Math Functions
  • Payment Collection
  • Guest Satisfaction
  • Positive Interactions
  • Promoting Loyalty
  • Stocking and Replenishing
  • Check Cashing
  • Checks Validation
  • POS Systems
  • Resolving Discrepancies
  • Adaptable and Flexible
  • Social Perception
  • Professional Telephone Etiquette
  • Verifying Eligibility
  • Total Sales Reconciliation
  • Account Invoicing
  • Energetic and Outgoing
  • Collaborative Relationships

Additional Information

  • Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Timeline

RELATIONSHIP ADVISOR

First United Bank & Trust
11.2020 - 11.2021

Help Desk Technician

Massage Envy Spa
06.2018 - 03.2019

Realtor

Long & Foster Real Estate Inc
03.2018 - 01.2019

ASSISTED LIVING COORDINATOR

Cressman Lova's Therapy
06.2017 - Current

Assistant Manager

Massage Envy Spa
12.2015 - 06.2018

No Degree - Information Technology Specialist Certificate

Frederick Community College

Bachelor of Science - Computer Networks & Cybersecurity

University of Maryland

Associate of Arts - General Studies

Frederick Community College

Similar Profiles

CREATE PROFILE
Mila Palm