Mila Sanchez
Miami & Naples,Florida
Summary
A motivated server with an engaging personality. An upbeat, friendly, hardworking individual and anticipates customer needs to facilitate enjoyable experiences in any type of establishment. I am an enthusiastic, eager to learn, and reliable professional who takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environment. I have learned how to handle different crowds and individuals from working in different types of establishments and making sure guests come back by gaining their trust. I have always gained regulars in my past employments and enjoy entertaining guests, as well as providing great service alongside genuine hospitality.
Overview
6
6
years of professional experience
Work History
Twin Peaks Girl
Twin Peaks Restaurants
01.2018 - 02.2022
- Upsold high-profit items such as our best and most expensive dish and sold high end liquors and beers from our large bar menu to enhance sales numbers.
- Entertained and communicated with the guests and showed up in Twin Peaks Girl Costume, with hair done and makeup done on point every shift.
- Gained many regulars that would come in every week to sit with me.
- Used social media to promote events and build audience.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server, Bartender, Hostess, Expeditor
BLANC Entertainment
02.2022 - 10.2022
- Worked for a French chef and served French cuisine promptly with focused attention to customer needs.
- Bartend and made all drink orders I would place such as cocktails, frozen drinks, wines and beer.
- Sold from a list of over 150 bottles of wine and champagnes.
- Would have to announce our daily specials to each table.
- Handled the upscale restaurant with only two other servers every dinner service, placed orders, and managed large checks.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
VIP Hostess, Hostess, Cocktail Serving
Society Restaurant Lounge & Nightclub
08.2017 - 06.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Brought guests to their assigned tables.
- Booked tables and reservations on system.
- Served cocktails and bar foods to guests and took tables on the rooftop.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Social Media Marketer & Model
Blue Boheme Online Boutique
02.2019 - 01.2020
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Made social media posts weekly to engage and advertise clothing brand.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Increased user base by promoting the clothing brand awareness and launching key marketing efforts.
- Built relationships with industry influencers to increase brand awareness and engagement.
Teppanyaki Hibachi Server, Sushi Server
DARUMA Japanese Steakhouse
09.2022 - 04.2023
- Worked with a hibachi chef in serving food and selling craft cocktails, sake, beer, and wine promptly with focused attention
- Managed tables of 12 people in a section of 4 tables.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server, Beer Wall Connoisseur
Oak & Stone Restaurant
04.2023 - 10.2023
- Served food, craft cocktails, and sold beer from the beer wall promptly with focused attention to customer needs.
- Worked with Toast System to place orders, manage bills, and cash people out.
- Cultivated warm relationships with regular customers.
- Help guests understand how to work the beer wall and what to try at the beer wall.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Licensed Medical Aesthetician, Receptionist, Sales
Engle Renu Medical Spa
11.2022 - Current
- Sterilized equipment for patient treatments.
- Recommended and sell retail products and medical skincare products for at-home use.
- Put patients on an at-home regimen.
- Book and make sure patients/clients come back every month.
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Informed guests of appropriate products available to increase retail sales.
- Educated guests on current promotions, events and services within the medspa
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Education
Medical Aesthetician License - Advanced Aesthetics
Gulf Coast Academy
Fort Myers, FL06.2022
High School Diploma -
Florida Southwestern Collegiate High School
Fort Myers, FL05.2019
Dual Enrollment Program - General Studies
Florida Southwestern State College
Fort Myers, FL05.2019
Skills
- Significant Knowledge in Liquors, Cocktails, Wines, and Beers
- Extensive Sales Experience
- Upselling
- Strong Communication Skills
- Social Media Marketing
- Multitasking
- Great Team Worker
- Significant Hospitality Skills
- Bilingual in French and Spanish
- Amazing Organization Skills
- Exceptionally Fast Learner
- Always Open and Willing to Learning More
Languages
English
French
Additional Information
Instagram- @milamulababy
Timeline
Server, Beer Wall Connoisseur
Oak & Stone Restaurant
04.2023 - 10.2023
Licensed Medical Aesthetician, Receptionist, Sales
Engle Renu Medical Spa
11.2022 - Current
Teppanyaki Hibachi Server, Sushi Server
DARUMA Japanese Steakhouse
09.2022 - 04.2023
Server, Bartender, Hostess, Expeditor
BLANC Entertainment
02.2022 - 10.2022
Social Media Marketer & Model
Blue Boheme Online Boutique
02.2019 - 01.2020
Twin Peaks Girl
Twin Peaks Restaurants
01.2018 - 02.2022
VIP Hostess, Hostess, Cocktail Serving
Society Restaurant Lounge & Nightclub
08.2017 - 06.2019
Medical Aesthetician License - Advanced Aesthetics
Gulf Coast Academy
High School Diploma -
Florida Southwestern Collegiate High School
Dual Enrollment Program - General Studies
Florida Southwestern State College
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