Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Milad Butrus

Sterling Heights,MI

Summary

Experience in team building and safety management. Proven ability to develop performance goals that drive productivity and ensure compliance. Proficient in Microsoft Office, successfully led teams to surpass revenue targets while promoting a culture of recognition and accountability.

Overview

8
8
years of professional experience

Work History

Area Manager

Amazon
Sterling Heights, US
06.2023 - Current
  • Coached, developed and motivated team to achieve revenue goals.
  • Communicate policies to your team, and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
  • Create, manage, and support recognition programs.
  • Support all safety programs' compliance to ensure a safe work environment for all associates.
  • Ensure procedures are followed for building security, and product loss prevention.
  • Partner with the management team to establish and maintain quality control standards.
  • Develop performance goals and targets to achieve customer demand, and ensure accuracy and quality.
  • Responsible for management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders directly to customers.
  • Supporting a team of Delivery Service Providers in the daily management of the last-mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews, and communicating with DSPs, including management representatives and their drivers.
  • Supervised employees, ensuring optimal productivity.

Key Team Lead

Dunham’s Sports
Rochester Hills
10.2022 - 06.2023
  • Providing excellent customer service is the primary responsibility.
  • Responsible for store opening and closing responsibilities.
  • Merchandising, operational, and administrative functions within the store.
  • Leading training a staff in providing exceptional customer service throughout the store.
  • Evaluated the needs of departments and delegated tasks to improve overall production.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Analyzed key performance indicators to identify effective strategies.

Assistant Manager

Golden Crown Products
Detroit, US
06.2017 - 09.2021
  • Received phone and online orders for products to ensure customer satisfaction.
  • Answered customer questions and concerns about product prices.
  • Promoted products to various companies to expand sales and revenue.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to follow the company standards.
  • Managed customer service inquiries and complaints in a timely manner.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

Bachelor of Science - Global Supply Chain Management

Wayne State University
Detroit, MI
05.2023

High School Diploma -

Stevenson High School
Sterling Heights
06-2017

Skills

  • Microsoft Office
  • Team building
  • Employee training
  • Supply chain management
  • Communication skills
  • Safety management
  • Sales minded
  • Decision-making
  • Staffing oversight
  • Word
  • PowerPoint
  • Excel

Languages

Arabic
Professional

Timeline

Area Manager

Amazon
06.2023 - Current

Key Team Lead

Dunham’s Sports
10.2022 - 06.2023

Assistant Manager

Golden Crown Products
06.2017 - 09.2021

Bachelor of Science - Global Supply Chain Management

Wayne State University

High School Diploma -

Stevenson High School

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