Milad Jaghnoun

I've come back to Mortgage Center as an Executive Loan officer with the following duties:

• Originate mortgage loan applications by way of cold calling, referrals ( personal and company provided) and existing members base.

• Maintain an average pull through ( application to closing) of 90%+

• Ensure qualified loan submissions.

• Maintain great relationships with all departments and team members, as well as high level communication with processing and underwriting.

• Help peer loan officers with sales and guideline related matters by utilizing my experience as a lending manager prior to this role.

During my time at Home Advantage Lending as a Director Of Sales, my role involved helping the owner of the brokerage launch the business from the group up. This entailed researching and experimenting with different lead sources ( triggers, self-gen, referrals, lead buys). This also involved interviewing different wholesale lenders to set up corresponding accounts. Other responsibilities involved recruiting loan officers, maintaining proper licensing and technology related matters .

From a sales stand point, my responsibility was to coach the loan officers, drive production and maintain performance-based weekly reviews with the loan officers.

• I led an elite team of sales mortgage professionals. The team size ranged from 7 at the lowest point to 13 at the highest point.
• My team closed over 210 mil worth of mortgage transactions in 2022
• I Increased team's Application to Approved-With-Conditions (pull-through) from 81% to 88%.
• I Increased team's warm lead conversion rate from 12% to over 30% & cold lead conversion from below 1% to around 3.5%.
• I helped test and launch new LOS ( Mortgage Cadence) in approximately 3 months ( Nov 2022 to Feb 2023)
• I maintained effective performance-based 30-minute 1-1 weekly reviews
• I helped develop a new organizational process that improved my directs' efficiency and production ( times to call, minimum number of dials, sales scripts, etc.)

• As an executive loan officer, I originated, helped process, and closed residential mortgage loans
• Some of my key achievements were:
• Closed over $46 million worth of mortgage transactions in 2021, encompassing both purchase and refinance transactions
• I maintained an exceptional Application to Approved With Conditions (AWC) rate of 91%, I ensured a seamless and efficient loan process for my clients, securing their trust and satisfaction from the initial application through closing
• I achieved an average warm lead conversion rate of over 30%
• This high conversion rate is a testament to my ability to nurture relationships and turn prospects into loyal clients
• I excelled in originating a wide range of loan products, including conventional, JUMBO, FHA, VA, USDA, and various credit-union specific products such as 100% financing, 95% cash-out refinance, and 1st and 2nd lien home equity loans
• I maintained an outstanding survey score of 4.9 out of 5 which put me at the top of the list of LOs with the highest survey score

• My experience with LoanDepot, while short, but was impactful
• My responsibilities revolved around the following:
• Originated Conventional, FHA and VA loans
• Maintained front-end focused approach to sales per the company's approach to mortgage origination
• Maintained my high standard to client experience by treating each client like the only client I had

• I helped families through the exciting journey of buying, selling, or renting properties
• With a good understanding of the real estate market and a passion for delivering exceptional service, I ensured a seamless and rewarding experience for my clients
• Responsibilities:
• Client Consultation: Initiated consultations with clients to understand their real estate needs, and financial objectives
• Conducted thorough discussions to identify the best-suited properties or potential buyers
• Property Listings: Prepared compelling property listings that highlighted the unique features and benefits of each property
• Utilized effective marketing strategies to attract potential buyers
• Buyer Representation: Assisted buyers in their property search, presenting them with suitable options, and accompanying them on property tours
• Provided valuable insights and data on market trends, property values, and negotiation strategies to help clients make informed decisions
• Seller Representation: Support sellers in pricing their properties competitively, preparing them for showings, and coordinating open houses
• Transaction Management: Guided clients through the entire real estate transaction process, ensuring all legal and financial requirements are met
• Facilitated communication between parties, including lenders, appraisers, inspectors, and attorneys, to ensure a smooth closing
• Market Analysis: Stayed updated with local real estate market trends, pricing fluctuations, and economic indicators
• Provided clients with detailed market analysis to help them make sound investment decisions
• Client Support: Offered personalized assistance and responsive communication to address clients' questions and concerns promptly
• Cultivated lasting relationships built on trust and professionalism
• Networking: Actively engaged in networking events, community activities, and industry-related functions to expand professional contacts and generate new business opportunities

• Company Overview: Rocket Mortgage (formerly known as Quickenloans) was my gateway into the mortgage world
• Rocket Mortgage (formerly known as Quickenloans) was my gateway into the mortgage world
• It was an amazing experience that encompassed a huge learning curve
• I started as call-center (formerly known as Blueprint) representative whose main responsibility was to cold-call and connect borrowers with licensed mortgage loan officers, then I made my way up to an Executive Mortgage Loan Officer where I originated Conventional, FHA and VA loans
• Key Achievements:
• Achieving High Loan Conversion Rates: My proactive approach to understanding clients' needs and aligning them with the right mortgage products, as well as my disciplined approach to follow-up and building rapport resulted were the two main ingredients to my success
• Outstanding Client Satisfaction: My dedication to delivering exceptional service earned me praise from satisfied clients
• Collaborated effectively with loan processors, underwriters, and closing teams, I ensured a cohesive and efficient loan process that meets client timelines and surpasses expectations
• Team Leadership: In my role, I actively mentored and trained new Loan Officers, imparting industry knowledge and best practices to foster their professional growth
• Rocket Mortgage (formerly known as Quickenloans) was my gateway into the mortgage world