MILAD YOUSSEF
Brooklyn,New York
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Driver
Uber And Lyft ( T&LC )
New York, NY
06.2017 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
City Carrier Assistant
USPS
CITY, NEW YORK
04.2017 - 06.2017
- Okay to contact this Supervisor: Yes
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Operated vehicles and equipment to transport packages and mail pieces.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Handled mail and packages with care to prevent damage during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Driver
Uber And Lyft
New York, NY
10.2014 - 04.2017
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Driver & Seller
Mister Softee Ice Cream
Brooklyn, NY
03.2013 - 10.2015
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Drove safely in various weather and road conditions to avoid accidents.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Chef
Cha Cha’s Restaurant
New York, NY
06.2012 - 03.2013
- Maintained well-organized mise en place to keep work consistent.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Placed orders to restock items before supplies ran out.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Manager
Aleajaybi Mobile Shop
Kafr El-Dawar, Egypt
05.2005 - 05.2012
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Management INFORMATION SYSTEM - Management Information Systems
High Institute For Hotels, Tourism & Computer
Alexandria Egypt 09.2008 - 05.2012
Skills
Customer rapport
Commercial driving
City and non-city driving
GPS and route planning
Active Listening
Processes and procedures
Database Management
Equipment monitoring
Timeline
Driver
Uber And Lyft ( T&LC )
06.2017 - Current
City Carrier Assistant
USPS
04.2017 - 06.2017
Driver
Uber And Lyft
10.2014 - 04.2017
Driver & Seller
Mister Softee Ice Cream
03.2013 - 10.2015
Chef
Cha Cha’s Restaurant
06.2012 - 03.2013
Management INFORMATION SYSTEM - Management Information Systems
High Institute For Hotels, Tourism & Computer
09.2008 - 05.2012
Manager
Aleajaybi Mobile Shop
05.2005 - 05.2012