Miladi Silva
Hobbs,NM
Summary
Expert in data entry and customer service, I excel in prioritizing tasks and fostering teamwork. I've achieved significant improvements in efficiency and client satisfaction, showcasing hard and soft skills that are essential for dynamic business environments. I am very much a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy. Professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Skilled Warehouse Contractor with background in efficient management of warehouse operations, logistics, and inventory control. Strengths include solid communication skills, the ability to multitask under tight deadlines, and skill in problem-solving. Previous roles noted for significant improvement in operational efficiency, strategic planning, and management principles.
Overview
7
7
years of professional experience
Work History
Warehouse Contractor
ConocoPhillips
Kermit, Texas
2024.03 - Current
- Managed inventory and ensured accurate stock levels in warehouse.
- Operated forklifts and other equipment to move products safely.
- Coordinated shipping and receiving activities to streamline operations.
- Trained new staff on safety procedures and warehouse protocols.
- Maintained organized workspaces to enhance operational efficiency.
- Collaborated with team members to fulfill order requirements promptly.
- Ensured compliance with company policies and safety regulations at all times.
- Conducted regular cycle counts to verify accuracy of inventory records.
- Inspected incoming and outgoing shipments for accuracy and completeness.
- Assisted in resolving discrepancies between physical inventory counts and system reports.
- Monitored supply levels to determine reordering needs.
- Operated computers to input data related to shipping and receiving activities.
- Prepared documents such as bills of lading, issuing, orders, packing slips.
- Maintained cleanliness of warehouse by sweeping floors and removing garbage regularly.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Bartender
PACIFIC RIM
Hobbs, New Mexico
2023.09 - 2024.03
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Office Accountant
MUSIC WORLD MILLER WALDROP
Hobbs, New Mexico
2023.01 - 2024.03
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Answered questions from staff regarding accounting policies and procedures.
Assistant Bar Manager
EL MALECON MARISCOS AND BAR
Lubbock, Texas
2021.09 - 2023.06
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
Crew Leader
Rosas Cafe
Lubbock, Texas
2018.04 - 2021.09
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05.2018
Skills
- Bilingual communication
- Inventory management
- Forklift operation
- Shipping coordination
- Customer relationship management
- Adaptive learner
- Safety policy compliance
- Payment processing
- Reliability
- Workload organization
- Data input
- Constructive perspective
- Client support
- Training and mentoring
- Supply chain procedures
Languages
Spanish
Professional
Languages
2
References
References available upon request.
Timeline
Warehouse Contractor
ConocoPhillips
2024.03 - Current
Bartender
PACIFIC RIM
2023.09 - 2024.03
Office Accountant
MUSIC WORLD MILLER WALDROP
2023.01 - 2024.03
Assistant Bar Manager
EL MALECON MARISCOS AND BAR
2021.09 - 2023.06
Crew Leader
Rosas Cafe
2018.04 - 2021.09
High School Diploma -
Hobbs High School