Milagrito cora
Holyoke,MA
Summary
Driven Supervisory Financial Technician with a strong track record in federal tax compliance and quality control. Expertise in enhancing operational procedures and maintaining high customer satisfaction. Results-oriented financial technician with over 25 years of experience in operational improvement and workflow management. Proven ability to collaborate with teams to enhance processes, ensuring timely task completion and superior customer satisfaction. Dedicated professional known for effective communication and performance improvement in financial operations. Experience in managing compliance with federal tax regulations, fostering team collaboration, and driving quality control initiatives to achieve high customer satisfaction.
Overview
29
29
years of professional experience
Work History
Supervisory Finanacial Technician
IRS
Andover , MA
02.1997 - Current
- Maintained compliance with federal tax regulations and guidelines.
- Collaborated with team members to improve operational procedures.
- Monitored workflow to ensure timely completion of tasks.
- Managed quality control and maintained high level of customer satisfaction.
Education
GED -
Lawrence Adult Learning Center
Lawrence Ma06-1994
Skills
- Federal tax compliance
- Operational improvement
- Workflow management
- Quality control
- Customer satisfaction
- Financial reporting
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Written/Verbal communication
- Team Training
- Work Planning and Prioritization
- Performance improvement
Languages
Spanish
Professional
Affiliations
Volunteer Income Tax Assistor
Timeline
Supervisory Finanacial Technician
IRS
02.1997 - Current
GED -
Lawrence Adult Learning Center