Adaptable professional with extensive experience in patient care and customer service. Known for fostering trust with residents and families while implementing effective care strategies. Committed to promoting independence and enhancing quality of life.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Hillcrest Nursing & Rehabilitation Center
Round Lake, IL
02.2025 - Current
Assisted residents with daily living activities, promoting comfort and independence.
Monitored vital signs, documenting changes to ensure timely interventions.
Communicated effectively with healthcare team members regarding patient care needs.
Implemented infection control protocols, maintaining a safe environment for residents.
Supported recreational activities, enhancing resident engagement and well-being.
Provided emotional support to residents and families, building trust and rapport.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Lead Teacher
Lee's Learning Center
Zion, IL
03.2019 - 03.2025
Designed and implemented lesson plans that align with early childhood education standards.
Mentored new teachers, providing guidance on classroom management and curriculum development.
Collaborated with parents to create individualized learning strategies for diverse student needs.
Developed assessment tools to evaluate student progress and enhance instructional methods.
Managed daily classroom operations, ensuring a safe and engaging learning environment for students.
Front Desk Receptionist
Leasure Center
Zion, IL
04.2015 - 01.2018
Managed front desk operations, ensuring smooth check-in and check-out processes.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Coordinated appointment scheduling for staff and clients, optimizing daily workflow.
Maintained accurate records of guest information and interactions using management software.
Supervised front desk team activities, fostering a collaborative and productive work environment.