Milagro Camargo Sanjur
MORRISVILLE,North Carolina
Summary
Dynamic Business Operations Specialist with a proven track record at UNC Medical Center, excelling in customer service and database management. Adept at problem-solving and project management, I effectively improved operational efficiency and enhanced patient experience. Recognized for strong interpersonal skills and the ability to adapt in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Operations Specialist
UNC Medical Center
Chapel Hill, NC
11.2024 - Current
- Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition toward all customer relations
- Schedules all new and follow-up patient appointments as required
- Update and maintain databases with current information
- Handle confidential correspondence with discretion, and escalate urgent matters as needed
- Answers telephones, direct calls, takes and delivers messages in the Epic Software System
- Report to clinic and provider in-basket messages and Work clinic cancelation, no-show, recall worklist
- Manages incoming and outgoing referrals for multiple clinics. Follow referral management policies and procedures
Business Associate
UNC Medical Center
Chapel Hill, NC
10.2023 - 11.2024
- Prepared complex forms, reports, presentations, financial records, and other documents requiring a higher level of proficiency with Epic and Bolt software
- Answered the phone, directed calls to different departments and took and delivered messages to nurses and providers
- Researched lost or missing records, and posted information to records or ledgers by established procedures and systems
- Checked records to verify accuracy and compliance with the rules and procedures of the appropriate system, registering patients, and completing encounter forms.
- Resolved discrepancies by contacting the appropriate office to obtain information on the source of a discrepancy, and correcting any errors found
- Collected patient payments, and insurance information, and made proper referrals to financial departments. May contact insurance companies directly to verify or determine eligibility. May also verify the previous balance owed to UNCH
- Represented UNCHCS with internal and/or external entities regarding budget, payments, collections, and inventory to accomplish organizational goals
- Participated in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections
Consulting Externship
PWC Consulting
Remote , Remote
09.2022 - 12.2022
- Researched public high school demographic information and potential hiring companies for Milwaukee City graduate students
- Coordinated weekly externship group meetings between externship peers
- Obtained statistical information about existing and potential clients in Milwaukee City
- Presented a final project to the PWC and Genysis Works top Executives and respective employees
Account Based Marketing (ABM) Internship
NetApp
San Jose, Ca;ofpr
05.2021 - 08.2021
- Pulled DiscoverOrg & Boardroom Insiders for all FY22 ABM accounts (Tier 1 and Tier 2, 134)
- Provided ABM foundational support for FY22 ABM accounts
- Provided America Enterprise (AMER) with weekly reports of calls and companies to provide specific numbers of job performance
- Assisted in the development of the ABM Plan template and knowledge transfer from existing plans/accounts to new templates
- Updated ABM Hub website weekly and collected sales history data between FY20 and FY22
Marketing Coordinator
Knowledge Wisdom Training (KWT)
Raleigh, NC
05.2020 - 08.2020
- Evaluated the effectiveness of marketing campaigns and made suggestions for improvements
- Managed company social media accounts, responded to comments, engaged with customers, attended to complaints, updated information, and wrote and posted relevant content
- Schedule and post social media content for Facebook and Instagram accounts to increase brand recognition.
- Led a team of 4 members to implement a marketing strategy for a better ad outcome
- Launched an advertising campaign targeted at teenagers to change the brand message and respond to their concerns
School Scholarship Coordinator
Presidential Office
Panama City, Panama
04.2012 - 05.2013
- Prepared scholarship application process for students and coordinated scholarship application reading and scoring
- Supported the Scholarship Committee in planning and conducting the annual Scholarship Reception
- Worked directly for the Panamanian president and first lady supporting students with scholarships and donations in disparaged areas
- Appeared on TV nationally several times to announce the foundation’s criteria to be eligible to be awarded the foundation’s scholarship and donations
- Provided guidance and support to the Volunteer Foundation Scholarship Committee
- Worked closely with the committee chair to recruit committee members, coordinated their efforts, and planned monthly committee meetings to advance the committee function
- Implemented, coordinated, directed, and maintained the Foundation scholarship program, including the preparation of new scholarship agreements, maintenance, and monitoring of existing scholarship agreements
Education
MBA - Business Administration And Data Analytics
North Carolina Central University
Durham, NC12-2026
Bachelor of Arts - Business Administration And Marketing
North Carolina Central University
Durham, NC12-2022
MBA - Education
University of Panama
Panama12-2012
Skills
- Data analysis
- Customer service
- Project management
- Marketing strategy
- Financial analysis
- Database management
- Interpersonal skills
- Problem-solving abilities
- Decision-making
- Adaptability and flexibility
- Team building
- Time management
Certification
- HP Marketing Certification
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Business Operations Specialist
UNC Medical Center
11.2024 - Current
Business Associate
UNC Medical Center
10.2023 - 11.2024
Consulting Externship
PWC Consulting
09.2022 - 12.2022
Account Based Marketing (ABM) Internship
NetApp
05.2021 - 08.2021
Marketing Coordinator
Knowledge Wisdom Training (KWT)
05.2020 - 08.2020
School Scholarship Coordinator
Presidential Office
04.2012 - 05.2013
MBA - Business Administration And Data Analytics
North Carolina Central University
Bachelor of Arts - Business Administration And Marketing
North Carolina Central University
MBA - Education
University of Panama
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