Milagro Montufar
Farmingville,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Holtsville, NY
04.2023 - Current
- Provide excellent customer service to every client.
- Maintained a high level of professionalism when dealing with difficult customers.
- Always being kind, helpful, and respectful.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Associate
Old Navy
10.2022 - 04.2023
- Provide excellent customer service to every client
- Always being kind, helpful, and respectful
- Scan merchandise, issue receipts, and receive payment by cash, credit card, or debit card
- Handle refunds and/or exchanges following the store policy
- Recover the sales floors by organizing and positioning merchandise in the proper location.
Receptionist
St. Luke's R.C. Church
Brentwood
11.2013 - 12.2020
- Highly skilled in taking detailed notes either in person or by phone answering inquiries about offerings, programs, and services
- Receiving payments for mass intentions, funerals, and weddings
- Responsible for keeping the books updated for the sacraments of Baptism and Marriage
- As well as adding any notation that we received from another Parish
- In charge of processing requests for sacraments and providing parishioners with the certificates
- In charge of assembling and updating weekly bulletin utilizing Publisher and sending information to the printer
- Support the efforts of digitizing member records into Windows Virtual PC and Lotus Approach along with taking detailed notes on special events and transferring information
- In charge of two main record-keeping systems for the church's usage, including rentals, activities, and appointments with various community agencies.
Education
Three semesters completed in Liberal Arts- General Studies -
Suffolk Community College Grant Campus
Brentwood, NYAdvanced Regents Diploma -
Deer Park High School
Deer Park, NYSkills
- Bilingual (fluent in Spanish and English)
- Proficient in Microsoft Word, Publisher and Excel
- Call Management
- Call Center Operations
- Multi-Task Management
- Special needs experience
- Arts and crafts
- Documentation And Reporting
Specialtraining
VIRTUS: Training on Child Protection, 2013
Volunteer Experience
- St. Luke's R.C. Church, Altar server, 2012-2014
- St. Luke's R.C. Church, Summer Camp Teacher, 2011-2015
Timeline
Customer Service Representative
Internal Revenue Service, IRS
04.2023 - Current
Sales Associate
Old Navy
10.2022 - 04.2023
Receptionist
St. Luke's R.C. Church
11.2013 - 12.2020
Three semesters completed in Liberal Arts- General Studies -
Suffolk Community College Grant Campus
Advanced Regents Diploma -
Deer Park High School