Milagro Ruiz
Jacksonville,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Excited to begin new challenge with successful team. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
20
20
years of professional experience
Work History
Asset Protection Manager
Wal-Mart
10.2022 - Current
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Performed thorough cash audits and deposit investigations.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Monitored compliance with relevant laws, regulations, and company policies related to asset protection, addressing any areas of non-compliance promptly and decisively.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Monitored paperwork procedures to prevent error-related losses.
- Installed and maintained covert security equipment.
- Wrote reports for internal and external crime, burglary, or theft.
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Collaborated with law enforcement to report crime and suspicious activity.
- Contributed to strategic planning initiatives by providing expert insight into emerging trends in asset protection technology and methodologies.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
Overnight Manager
Wal-Mart Store 2091
09.2021 - 10.2022
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Created nightly shift task lists to assign duties to each employee.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Implemented cross-training programs for staff members, enhancing the team''s adaptability and versatility in handling various tasks throughout the night shift.
Asset Protection Manager
Walmart Store 2591
11.2019 - 10.2021
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Performed thorough cash audits and deposit investigations.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Monitored compliance with relevant laws, regulations, and company policies related to asset protection, addressing any areas of non-compliance promptly and decisively.
- Led regular meetings with key stakeholders to review the effectiveness of asset protection initiatives and discuss opportunities for further enhancement.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Monitored paperwork procedures to prevent error-related losses.
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
Assistant Store Ma
Walmart 5325
05.2018 - 11.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CAP 1 Supervisor
Walmart 4303
06.2014 - 05.2018
- Provided clear communication to management regarding product levels and other needs.
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Implemented loss prevention strategies, reducing shrinkage rates significantly within the department.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee training programs, ensuring staff remained up-to-date on job responsibilities and best practices.
- Monitored inventory levels and processed and replenished merchandise.
- Coached and mentored team members, fostering a positive work environment that encouraged growth and development.
Hardlines Supervisor
Walmart 3777
07.2012 - 05.2014
- Enhanced store safety standards by conducting regular inspections and promptly addressing potential hazards.
- Streamlined inventory management processes for better stock control and product availability.
- Encouraged teamwork among staff members with well-coordinated task delegation and open communication channels.
- Drove continuous improvement within the hardlines department by identifying areas of opportunity and implementing targeted action plans.
- Collaborated with other department supervisors to develop cross-functional strategies for overall store success.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- One of my biggest achievements was running great number and been aware #1 in my market as best garden center to survive tropical plants in the winter.
Service Manager
Chipole
10.2008 - 07.2012
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Military Police Officer
United States Army
05.2004 - 10.2008
- Trained other officers in firearms and self-defense tactics.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Checked vehicle equipment for proper functioning prior to use.
- Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
- Conducted searches of individuals, vehicles and premises.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
- Assisted in special investigations and crime prevention programs.
- Handled citation and traffic violation paperwork.
Education
Bachelors - Criminal Justice
Miami Dade College
Miami, FL2022
High School Diploma -
G Holmes Braddock Senior High School
2006
Skills
- Team Training
- Data Analysis
- Emergency Response Planning
- Internal Audits
- Risk Management
- Case report writing
- Loss prevention strategies
- Regulatory Compliance
- Inventory Control
- Incident Reporting
- Investigation techniques
- Asset Protection
- Supervision and leadership
- Team Management
- Microsoft Office
- Multitasking
- Computer Skills
- Task Prioritization
- Problem-Solving
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual
Timeline
Asset Protection Manager
Wal-Mart
10.2022 - Current
Overnight Manager
Wal-Mart Store 2091
09.2021 - 10.2022
Asset Protection Manager
Walmart Store 2591
11.2019 - 10.2021
Assistant Store Ma
Walmart 5325
05.2018 - 11.2019
CAP 1 Supervisor
Walmart 4303
06.2014 - 05.2018
Hardlines Supervisor
Walmart 3777
07.2012 - 05.2014
Service Manager
Chipole
10.2008 - 07.2012
Military Police Officer
United States Army
05.2004 - 10.2008
Bachelors - Criminal Justice
Miami Dade College
High School Diploma -
G Holmes Braddock Senior High School