MILAGROS ACEVEDO

• Facilitates in the creation of a strategic plan and an in-depth program addressing the immediate and long-term needs of homeless women and children in crisis.
• Generate a case management model focusing on employability, education, financial, physical and mental health, interpersonal relationships, and life skills training.
• Screening and recruiting incoming clients, volunteers, and potential collaborations for admission into the program.
• Collaborates with clients and inter-agency personnel to identify strengths and weaknesses, short- and long-term goals, and steps needed to achieve desired goals.
• Utilizing crisis intervention and cognitive-behavioral techniques to stabilize and attend to biopsychosocial factors such as substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
• Interviews clients, review records, conducted assessments and conferred with other professionals to evaluate the mental or physical condition of clients or patients.
• Monitors, evaluates, and records client progress with respect to treatment goals.
• Educate clients and community members about mental or physical illness, abuse, medication, or available community resources.
• Assists clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
• Refers client or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
• Counsels or aids family members to assist them in understanding, dealing with, or supporting the client.

• Managed and maintained a caseload of clients with developmental disabilities with various medical and behavioral needs.
• Advocated on the behalf of developmentally disabled clients to ensure they receive the highest quality of service possible.
• Meet with clients on a monthly basis to ensure services meet their needs and provide remediation when necessary.
• Organized and maintained accurate record keeping including interviews with clients, families, and service providers.
• Coordinated and facilitated meetings as needed to ensure that the client's Individualized Service Plan is current and appropriate services are being rendered.
• Worked collaboratively with service providers, administrative personnel, and community agencies to ensure implementation and satisfaction with services.
• Promoted from initial position of Vocational Counselor.

• Supervised staff, managed schedules to coordinate with appointments and activities.
• Supervisory duties included; disciplinary action, performing interviews, recommend staff for hire, submit new hire documentation, schedule new hire training and drug testing.
• Monitored and ensured staff were up to date and in compliance with all required trainings and documentation, including trainings.
• Handled Workers Compensation issues, worked closely with Human Resources Department at the corporate office.
• Attended meetings and trainings, Scheduled activities and meetings.

• Provided case management services to mothers and their children .Who were at a shelter setting victims of domestic violence.
• Helped the families with finding legal representation.
• Completed assessments to evaluate treatment needs for families and children.
• Counseled inmates/clients dealing with substance abuse by pinpointing specific components associated with their addiction through the use of motivational interviewing, utilizing de-escalation techniques when needed.
• Provided trauma-informed services in order to assist clients in coping with their substance abuse and childhood trauma, facilitate individual and group sessions.
• Maintained case files that included activities, progress notes, evaluations, and recommendations.
• Maintained client-related paperwork, client diagnostic records, and progress notes.
• Conducted assessments to evaluate client progress and adjust interventions accordingly.
• Led workshops on mental health awareness, fostering community understanding and support systems.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Conducted thorough assessments to identify client needs and appropriate intervention strategies.

Provided counseling on Harm Reduction .Worked with the Aids institute by providing information to our clients .Provided workshops on the proper way to dispose use needles .Trained staff on needle stick prevention .Help with the development of proposals for the agency .