Milagros Andrews
York,PA
Summary
Positive and diligent Senior Property Manager professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 30 years of Real Estate and Property Management experience paired with a goal-oriented and performance-minded approach.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Property Manager
AMERICAN HERITAGE PROPERTY MANAGEMENT
2013.04 - Current
- Oversee daily Office Operations and Staff
- Liaison between Corporate Officers and Office Staff
- Preparation of Annual Budget and Goals
- Conduct Annual Reviews of Staff
- Assist with the Creation and Implementation of New Policies and Procedures
- Answer phones, take messages, Greet Tenants, Assist Property Managers
- Update Routine Advertising as needed, Process Incoming and Outgoing Mail, Mass Mailing, Process Applications, Prepare Paperwork for New Tenants
- Assign Routine Maintenance Issues
- Assist with City Inspections as needed
- Computer Input
- All tasks of a Clerical Nature.
- Directed property management program by determining requirements, planning for material equipment replacement, and implementing quality control oversight.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Maintained building systems by working with maintenance services and supervised repairs.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Investigated and resolved any tenant complaints.
Guest Services
Country Inn and Suites
2012.03 - 2016.01
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Transmit and receive messages, using telephones or telephone switchboards
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Office Manager
Quality Property Management, Inc.
1996.12 - 2013.04
- Oversee procedural operations
- Answer phones, take messages, Greet Tenants
- Update Routine Advertising as needed, Process Incoming and Outgoing Mail, Mass Mailing, Process Applications, Prepare Paperwork for New Tenants
- Assign Routine Maintenance Issues
- Assist with City Inspections as needed
- Computer Input
- All tasks of Clerical Nature
- Review operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department.
Education
High School Diploma -
York County High School
06.1992
Skills
- Clerical
- Customer Service
- Time Management
- Administration and Management
- Coordination
- Critical Thinking
- Management of Personnel Resources
- Negotiation
- Operation Monitoring
- Staff Supervision
- Tenant and Owner Relations
- Contract Administration
- Understanding of Lease Agreements
- Property Management Experience
- Decision Making
- Fair Housing Regulations
- Team Building
- Property Inspections
- Problem-Solving
- Eviction Process
- Marketing and Leasing
- Payment Collection
Languages
Spanish
English
Native or Bilingual
Certification
- RE Salesperson Licensed
Timeline
Senior Property Manager
AMERICAN HERITAGE PROPERTY MANAGEMENT
2013.04 - Current
Guest Services
Country Inn and Suites
2012.03 - 2016.01
Office Manager
Quality Property Management, Inc.
1996.12 - 2013.04
High School Diploma -
York County High School
- Licensed Property Manager
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