Milagros Claudio
Fajardo,PR
Summary
Dynamic Licensed Optician with extensive experience at Walmart, excelling in customer service and optical measurements. Proven ability to enhance patient satisfaction through personalized care and effective problem-solving. Skilled in HIPAA compliance, ensuring a seamless experience for clients while maintaining regulatory standards. Committed to delivering optimal vision solutions tailored to individual needs.
Overview
26
26
years of professional experience
Work History
Licensed Optician
Walmart
01.2014 - Current
- Collaborated with insurance providers to ensure coverage verification.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
Eye Care Advisor
Luxottica
01.2000 - 07.2009
- Collaborated with insurance providers to ensure coverage verification.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
Licensed Optician
Best Vision
04.2011 - 01.2014
Education
Puerto Rico Jr College
San Juan , PR12.1999
Skills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
Timeline
Licensed Optician
Walmart
01.2014 - Current
Licensed Optician
Best Vision
04.2011 - 01.2014
Eye Care Advisor
Luxottica
01.2000 - 07.2009
Puerto Rico Jr College
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